Explore the top challenges companies face when adopting AI in customer experience. Learn from CX leaders about overcoming integration hurdles, building team trust, ensuring data quality, and meeting compliance standards for successful AI implementation.
How can AI drive business growth, and which industries are reaping the biggest rewards? Let’s talk about it.
No matter the industry, one thing is universal—businesses are always looking for ways to work smarter and cut costs. And one of the most popular ways to do both? Outsourcing customer service.
Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.
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Still measuring CX success with phone-era metrics? That’s like tracking ‘miles per gallon’ on an electric car. In our latest blog post, we unpack how PartnerHero helps teams ditch outdated KPIs, harness AI as a true partner, and build customer-led growth that resonates in a 24/7 digital world.
While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn.
Many organizations jump into AI hoping it will magically solve their challenges—only to realize that preparation makes all the difference.
How can AI drive business growth, and which industries are reaping the biggest rewards? Let’s talk about it.
No matter the industry, one thing is universal—businesses are always looking for ways to work smarter and cut costs. And one of the most popular ways to do both? Outsourcing customer service.
Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.
Still measuring CX success with phone-era metrics? That’s like tracking ‘miles per gallon’ on an electric car. In our latest blog post, we unpack how PartnerHero helps teams ditch outdated KPIs, harness AI as a true partner, and build customer-led growth that resonates in a 24/7 digital world.
While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn.
Many organizations jump into AI hoping it will magically solve their challenges—only to realize that preparation makes all the difference.
Explore the top challenges companies face when adopting AI in customer experience. Learn from CX leaders about overcoming integration hurdles, building team trust, ensuring data quality, and meeting compliance standards for successful AI implementation.
How can AI drive business growth, and which industries are reaping the biggest rewards? Let’s talk about it.
Still measuring CX success with phone-era metrics? That’s like tracking ‘miles per gallon’ on an electric car. In our latest blog post, we unpack how PartnerHero helps teams ditch outdated KPIs, harness AI as a true partner, and build customer-led growth that resonates in a 24/7 digital world.
Many organizations jump into AI hoping it will magically solve their challenges—only to realize that preparation makes all the difference.
Great customer experiences don’t just happen—they’re built, refined, and optimized at every stage of the customer journey.
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CX is often perceived as reactive and costly. However, when measurable, it becomes clear how deeply it impacts revenue, loyalty, and operational efficiency.
Explore the top challenges companies face when adopting AI in customer experience. Learn from CX leaders about overcoming integration hurdles, building team trust, ensuring data quality, and meeting compliance standards for successful AI implementation.
How can AI drive business growth, and which industries are reaping the biggest rewards? Let’s talk about it.
Still measuring CX success with phone-era metrics? That’s like tracking ‘miles per gallon’ on an electric car. In our latest blog post, we unpack how PartnerHero helps teams ditch outdated KPIs, harness AI as a true partner, and build customer-led growth that resonates in a 24/7 digital world.
Many organizations jump into AI hoping it will magically solve their challenges—only to realize that preparation makes all the difference.
Great customer experiences don’t just happen—they’re built, refined, and optimized at every stage of the customer journey.
CX is often perceived as reactive and costly. However, when measurable, it becomes clear how deeply it impacts revenue, loyalty, and operational efficiency.
No matter the industry, one thing is universal—businesses are always looking for ways to work smarter and cut costs. And one of the most popular ways to do both? Outsourcing customer service.
Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.
While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn.
From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.
Successfully managing live chat support in-house can be extremely complicated and demanding, especially during peak seasons or for businesses with a global reach.
A well-written and thorough knowledge base, whether internal or external, can be an extremely useful tool for both your team and your customers. However, especially if your business has never had one or you have no experience building one, navigating the world of knowledge bases can be intimidating.
No matter the industry, one thing is universal—businesses are always looking for ways to work smarter and cut costs. And one of the most popular ways to do both? Outsourcing customer service.
Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.
While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn.
From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.
Successfully managing live chat support in-house can be extremely complicated and demanding, especially during peak seasons or for businesses with a global reach.
A well-written and thorough knowledge base, whether internal or external, can be an extremely useful tool for both your team and your customers. However, especially if your business has never had one or you have no experience building one, navigating the world of knowledge bases can be intimidating.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
