Keeping your knowledge base updated can seem like a full time job. Our solution offers complete Knowledge Base management, ensuring that the content driving your AI is always up to date.
Consistent and correct answers helps drive brand loyalty and customer retention. With 100% QA, backed by expert Quality professionals, you can expect AI interactions of the highest quality.
Keeping your knowledge up-to-date is only part of the story. Our technology also exposes recurring issues so that you have the data you need to make big impact changes in your organization.
We integrate with your knowledge setup, whether you use a platform provider like Guru, or Zendesk, or if you’re knowledge base strategy is still evolving.
Our capabilities extend to in-house licensing - saving you money while delivering automated updates to your knowledge, human in the loop oversight, and the ability to respond to inquires in more than 50+ languages.
We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
+50% instant resolutions
75% chat CSAT
Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie
Read the full story over at Crescendo -->Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
Our dedicated teams are custom-hired to align with your brand and purpose. Upholding your message, values, and voice is important to us—get outsourcing support that’s made to mesh with your existing team.
Spencer Starley, Sr. Director of Client Experience & Support Operations at Butterly Network
Dedicated team associates are given creative, custom assessments built to promote advanced communication and problem-solving skills.
We know the importance of retention and treating people well. That’s why we’re always striving for great pay, benefits, growth, and culture.
Your dedicated team can start as small as two individuals and scale up from there.
Our global footprint means we can build your CX capabilities to fit your needs, no matter the time or day. We have hubs in the North America, LATAM, EMEA, and APAC.
Highly trained CX professionals care for your customers, strengthening your reputation.
QA that ensures thoughtful interactions and helps your business get better.
Make the most out of your resources with optimized tools that work for you.
Providing a safe environment is of the highest importance when people are dealing with health.
We know the importance of high-caliber customer experiences, and so do our Partners. We work with brand-forward and purpose-driven companies from a wide range of industries.
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If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.
