Extend your reach without increasing your spend.

Reach more customers without increasing costs. Crescendos AI + human solution let’s you add 24x7 support across 50+ different languages and live human hand off—with a guaranteed faster implementation than legacy AI technology.

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EXTEND YOUR TEAM

Extend your reach without stretching your costs.

Instant capacity

Stop stressing about unexpected or unpredictable surges. Crescendo’s Augmented AI - backed by real people - scales up seamlessly to support volume increases.

All hours, all languages

Crescendo’s team is ready to help you with 24x7 support across 50+ different languages with live human hand off across all your business channels.

Make better decisions

Keeping your knowledge up-to-date is only part of the story. Our technology also exposes recurring issues so that you have the data you need to make big impact changes in your organization.

Have it all—low cost, more coverage and excellent quality

Quality is a core tenant of our offering, making it possible to confidently extend your teams reach without sacrificing CSAT. Our 99.8% resolution accuracy is made possible with exceptional knowledge management, and embedded human-in-the-loop QA of all of our AI systems.

You can trust your data with us.

We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.

Multi-layered information security measures

Modern encryption technologies, strict access controls, and regular audits

Transparency on our handling of personal data, enabling individuals with access, correction, and deletion of their personal data

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf, CEO, Webconnex

+50% instant resolutions

75% chat CSAT

Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie

Read the full story over at Crescendo -->

Start building your brand forward.

Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.

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Built to handle irregular volumes.

PartnerHero Flex support is custom built to support customers who have irregular volume. Whether it’s low, seasonal or intraday spikes your dealing with, we can support you

Built for Flexibility.

24/7 support

Flexible support for email, chat, or SMS any time day or night.

Pay for what you use

Only pay for what you use. With flex support you get hourly pricing based on your needs

Add what you need

Flex professional services included, with easy add on services available anytime.

Global Capabilities

Our global footprint means we can build your CX capabilities to fit your needs, no matter time or day. We have hubs in the North America, LATAM, EMEA and APAC.

Customization & dynamism
‍guaranteed

Flex teams are guaranteed to be professional with QA and WFM training.
Small teams can save with shared management. As you scale, dedicated team leads ensure your program runs smoothly
Access our webinars, tools and resources, and Partner events to connect with peers and share insights.
Leverage PartnerHero specialists to solve difficult issues or projects.

Dedicated teams across services— tailored to suit your needs

Customer
Support

Highly trained CX professionals care for your customers, strengthening your reputation.

Quality
Assurance

QA that ensures thoughtful interactions and helps your business get better.

Help Desk Optimization

Make the most out of your resources with optimized tools that work for you.

Content
Moderation

Providing a safe environment is of the highest importance when people are dealing with health.

Quality matters

We know the importance of high-caliber customer experiences, and so do our Partners. We work with brand-forward and purpose-driven companies from a wide range of industries.