These customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Customer service challenges can go beyond slow response times. Understanding these eight common customer service challenges can help your team prepare.
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A practical guide for leaders who want the benefits of outsourcing without sacrificing quality, control, or brand voice.
Learn how to use AI in customer service without losing your brand voice. These 5 practical examples show how AI + human teams deliver better outcomes.
What does “transparency in AI” actually mean—and why should CX leaders care?
Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.
Outsourcing SaaS development isn’t just about saving money—it’s about scaling smarter. Learn how AI-powered outsourcing partners can help you build faster, better, and with less stress.
Customer service challenges can go beyond slow response times. Understanding these eight common customer service challenges can help your team prepare.
A practical guide for leaders who want the benefits of outsourcing without sacrificing quality, control, or brand voice.
Learn how to use AI in customer service without losing your brand voice. These 5 practical examples show how AI + human teams deliver better outcomes.
What does “transparency in AI” actually mean—and why should CX leaders care?
Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.
Outsourcing SaaS development isn’t just about saving money—it’s about scaling smarter. Learn how AI-powered outsourcing partners can help you build faster, better, and with less stress.
What does “transparency in AI” actually mean—and why should CX leaders care?
Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?
Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
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Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a look together.
What does “transparency in AI” actually mean—and why should CX leaders care?
Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?
Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.
Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a look together.
These customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Customer service challenges can go beyond slow response times. Understanding these eight common customer service challenges can help your team prepare.
A practical guide for leaders who want the benefits of outsourcing without sacrificing quality, control, or brand voice.
Learn how to use AI in customer service without losing your brand voice. These 5 practical examples show how AI + human teams deliver better outcomes.
Outsourcing SaaS development isn’t just about saving money—it’s about scaling smarter. Learn how AI-powered outsourcing partners can help you build faster, better, and with less stress.
Need to scale your business without burning out your team—or your budget? This guide to business process outsourcing breaks down BPO services, outsourcing solutions, and how AI can help.
These customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Customer service challenges can go beyond slow response times. Understanding these eight common customer service challenges can help your team prepare.
A practical guide for leaders who want the benefits of outsourcing without sacrificing quality, control, or brand voice.
Learn how to use AI in customer service without losing your brand voice. These 5 practical examples show how AI + human teams deliver better outcomes.
Outsourcing SaaS development isn’t just about saving money—it’s about scaling smarter. Learn how AI-powered outsourcing partners can help you build faster, better, and with less stress.
Need to scale your business without burning out your team—or your budget? This guide to business process outsourcing breaks down BPO services, outsourcing solutions, and how AI can help.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.
In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.
The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.
In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.
This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry.
Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.
