Say hello to effortless CX: Augmented AI is here

Experience the power of AI done right—without overburdening your team. We've combined Crescendo's AI capabilities and PartnerHero CX pros in a solution called Augmented AI that manages everything from training to escalations, so you can focus on high-value, high-impact work.

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FULLY MANAGED

Eliminate Fear & Complexity

We remove guesswork by handling setup, training, and ongoing maintenance. No more worrying about data quality or in-house AI expertise—our team does it for you, guaranteeing optimal performance from the start.

IN-HOUSE TRAINING

Expert-Level Training, Hassle-Free

Training AI in-house often leads to “garbage in, garbage out.” Our specialists ensure your solution stays accurate and relevant, without the need for additional staffing or complex agent training.

SCALABLE

Cost-Effective & Scalable

Think AI is out of reach or too expensive? Our model provides predictable costs and constant optimization, so you can scale up customer support without blowing your budget.

HUMAN-IN-THE-LOOP

Streamlined Escalations & Agent Focus

Our experts handle all standard escalations. Your internal team only needs to step in for the most complex, high-value cases—freeing them up to focus on deep work that really moves the needle. Plus, there’s no need for agents to master a new tool.

MOVE FAST

2X faster than traditional AI

Fully aligned human and AI solutions let you move faster from pre-launch and beyond.

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf, CEO, Webconnex

+50% instant resolutions

75% chat CSAT

Webconnex, a leading event management provider, struggled to scale customer support for fluctuating demand during event cycles. Their traditional approach, reliant on costly peak staffing and ineffective IVR systems, couldn’t keep pace with growing inquiries, especially for large events like the Albuquerque International Balloon Fie

Read the full story over at Crescendo -->
Capabilities
Omnichannel AI
Human-in-the-loop
Insights + Reporting
Accuracy
Omnichannel AI

Our AI agents don’t just automate support—they evolve with it. Human-in-the-loop tuning refines responses, training AI models to handle complex queries with greater accuracy and empathy. This unique synergy between AI and human expertise ensures that automation enhances, rather than replaces, high-quality customer experiences.

Human-in-the-loop

Our AI agents don’t just automate support—they evolve with it. Human-in-the-loop tuning refines responses, training AI models to handle complex queries with greater accuracy and empathy. This unique synergy between AI and human expertise ensures that automation enhances, rather than replaces, high-quality customer experiences.

Insights + Reporting

Our AI agents don’t just automate support—they evolve with it. Human-in-the-loop tuning refines responses, training AI models to handle complex queries with greater accuracy and empathy. This unique synergy between AI and human expertise ensures that automation enhances, rather than replaces, high-quality customer experiences.

Integrate seamlessly

Our AI agents don’t just automate support—they evolve with it. Human-in-the-loop tuning refines responses, training AI models to handle complex queries with greater accuracy and empathy. This unique synergy between AI and human expertise ensures that automation enhances, rather than replaces, high-quality customer experiences.

Frequently Asked Questions

We know all about AI overload...

AI is evolving rapidly, and keeping up can feel overwhelming. Augmented AI combines the power of artificial intelligence with human expertise, delivering a seamless, integrated solution that enhances efficiency and decision-making.
FAQs
Will I need to hire data scientists or AI experts?
How quickly can we get started?
Is this solution too expensive for a mid-sized business?

What if my team doesn’t know how to use AI?
AI that integrates with your technology—seamlessly.

With major integrations already developed, many businesses are ready to go day one,  and Crescendo can build custom integrations in 30 days.

You can trust your data with us.

We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.

Multi-layered information security measures
Modern encryption technologies, strict access controls, and regular audits
Transparency on our handling of personal data, enabling individuals with access, correction, and deletion of their personal data
Start building your brand forward.

Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.

Augmented AI is the future of Customer Experience

Tackle the hardest customer service problems for your brand with an end-to-end CX platform featuring advanced AI and a global service team. Superb customer experiences, lower costs, and guaranteed results in weeks. That's Augmented AI.

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Augmented AI  is the future of Customer Experience

Why Augmented AI?

Augmented AI is a category of artificial intelligence focused on enhancing human capabilities rather than replacing them.

  • 24/7 support teams
Improved CX outcomesBetter CX career pathsMore engaged customers
  • 24/7 support teams
Ecommerce Webflow Template - Poppins
Improved CX outcomes
Ecommerce Webflow Template - Poppins
Better CX career paths
Ecommerce Webflow Template - Poppins
More engaged customers
Ecommerce Webflow Template - Poppins
Improved CX Outcomes
Team + Tech
The future of CX

This is the future of CX

The future of CX is Augmented AI, bringing together expert CX professionals with generative AI. We are confident in delivering customer experiences that exceed your expectations, and that is why we offer a quality guarantee with incident-based pricing: only pay for positive outcomes, not labor hours clocked.

Improved CX outcomes

With Augmented AI, interactions start with AI agents, who perform better at repetitive tasks, across a broader scope and at a lower price point. They provide instant, 24/7 support across languages, time zones, and brands, resolving customer requests in seconds. When complex issues emerge, CX professionals take over seamlessly, collaborating with AI to create a customer experience that continuously improves and scales.

Teams + Tech

We’re accelerating the adoption of Augmented AI in customer service by bringing together advanced AI with an outstanding global customer service team. This combined offering presents a unique value proposition by delivering higher levels of customer engagement, power business insights, and support at lower cost — transforming customer service from a cost center to a strategic advantage.

Why Augmented AI?

Augmented AI  is a category of artificial intelligence focused on enhancing human capabilities rather than replacing them.

Improved CX outcomesBetter CX career pathsMore engaged customersImproved CX outcomesBetter CX career pathsMore engaged customers

How we’re reimagining the impact of operations at scale

Our global footprint lets us build your CX capabilities to fit your needs, no matter the time of day. We have hubs across North America, LATAM, EMEA, and APAC.

+
Build + learn
Implement team + tech
+
Find efficiencies + reduce costs
+

How we’re reimagining the impact of operations at scale

Our global footprint lets us build your CX capabilities to fit your needs, no matter the time of day. We have hubs across North America, LATAM, EMEA, and APAC.

+
Build + learn
Implement team + tech
+
Find efficiencies + reduce costs
+

How we’re reimagining the impact of operations at scale

Our global footprint lets us build your CX capabilities to fit your needs, no matter the time of day. We have hubs across North America, LATAM, EMEA, and APAC.

+
Build + learn
Implement team + tech
+
Find efficiencies + reduce costs
+

With Augmented AI, interactions start with AI agents, who perform better at repetitive tasks, across a broader scope and at a lower price point. They provide instant, 24/7 support across languages, time zones, and brands, resolving customer requests in seconds. When complex issues emerge, CX professionals take over seamlessly, collaborating with AI to create a customer experience that continuously improves and scales.

Implement team + tech

We’re accelerating the adoption of Augmented AI in customer service by bringing together advanced AI with an outstanding global customer service team. This combined offering presents a unique value proposition by delivering higher levels of customer engagement, power business insights, and support at lower cost — transforming customer service from a cost center to a strategic advantage.

Find efficiencies + reduce costs

The future of CX is Augmented AI, bringing together expert CX professionals with generative AI. We are confident in delivering customer experiences that exceed your expectations, and that is why we offer a quality guarantee with incident-based pricing: only pay for positive outcomes, not labor hours clocked.

Learn more about Crescendo and PartnerHero

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Talk to a solutions designer. No strings attached.

If you’re ready to invest in Augmented AI and see results fast, talk to our team about which option is best for you.

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