Track, evaluate, and optimize your entire support operation with real-time insights, customizable reports, and 100% CSAT coverage.
Unlock smarter decisions and better outcomes with data-driven insights that enhance collaboration, improve self-service, and optimize support performance.
Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
Crescendo AI automatically scores all customer interactions across all channels so you know exactly what’s working - and what isn’t. Scoring is based on voice of customer, ability to solve the problem, net promoter score, and more.
Get to the why, way faster by automatically sorting customer interactions into categories to help your internal teams understand why customers are contacting support. Crescendo AI will create new documentation and agentic workflows to ensure customers get what they need - and then work with your team to help understand why there are repeat issues.
Dig into escalations to drive better efficiency with our integrated handoff analysis. Its easy to see most common handoff reasons, and paths to resolutions. We work with your team to build automated processes to handle these key moments, so your AI can continually level up and handle increasingly complex situations.
Data Assistant helps you navigate your Crescendo data to uncover and address key challenges in your CX program. Identify your biggest data concerns and collaborate with Data Assistant to find solutions, generate insightful graphs, and build compelling business cases that support your team.
With major integrations already developed, many businesses are ready to go day one, and Crescendo can build custom integrations in 30 days.
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Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.
