A different kind of BPO.
People. Without borders. Without limits.
PartnerHero is a global community of passionate individuals supporting some of the best companies in the world.
Culture Leads.
Success Follows
Culture brings intention to what we do. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions, our words, and our intentions.
Want to join us?Be Humble
Take Ownership
Embrace Growth
Manifest Trust
Care for Others
A word from our founder.
As startups work to create the future, the very notion of “work” is changing too. For both businesses and the people who power them, the choices and considerations are no longer binary: Employee or contractor? Insource or outsource? Freelancer or gig-worker? Quality or cost? Culture or pay? Office or remote?
And that is what PartnerHero is. A technology-enabled services company that is built to answer these questions and many others.
While each individual and company must evaluate these options for themselves, in May 2014 we started a mission to explore how these decisions no longer need to be binary. We started by asking ourselves: What type of work environment would attract really special people to want to join us? What type of business model would align the interests of the startup, the firm they hire to serve them, and the people who work there? But we are more than that
- We are serious builders.
- We are recent graduates.
- We are moms. We are dads.
- We are artists.
- We are recovering consultants.
- We are students.
- We are women, men, and non-binary.
- We are experienced, career professionals.
- We are dropouts.
- We seek to Be Humble.
- We are single parents.
- We are self-taught musicians, filmmakers, designers and hackers.
- We are poets, cooks and environmentalists.
- We remember to Take Ownership.
- We are teachers. We are coaches.
- We Trust each other.
- We are caretakers, for our parents, our relatives, and our communities.
- We are former Big Company cogs, vowing to never settle for false trade-offs again.
- We are travelers, who need nothing more than a backpack and a passport to feel that “anything is possible.”
- We find joy when we Care for Others.
- We are stewards for our partners and their businesses, by working earnestly on their behalf, to further their success.
- We know that life is richer when we Embrace Growth.
- We are passionate professionals who live and breathe these values.
We are PartnerHero
People. Without borders. Without limits.
We've come a long way...
2014
April
A Trip to Honduras
Becomes the inspiration for PartnerHero
May
First Associates Hired
In San Pedro Sula
June
We launch a CX team
For our very first partner
July
Original PH Logo
And brand are launched
August
Our Second Partner
and first moderation program
2015
March
Enquired To Be Acquired
We turn down an offer by a large BPO to acquire us (for the first time)
November
Tegucigalpa Hub Launch
Word is spreading that there's a disruptive BPO startup in town
2016
January
We start hiring Remote+
Agents across the globe to cover additional languages and timezones
December
Design + Engineering Offering
We hire our first in-house Designers & Engineers
2017
January
Launch In Europe
We open our Berlin office as our EMEA hub
March
Finance + Accounting Outsourcing
FO&A becomes our latest offering
2018
February
Aprikot.io Software Launch
We launch our own peer-to-peer QA system
April
Brazil Remote + All Hands
We bring our largest group of remote workers together in Sāo Paulo
July
Boise Operations Launch
We open our first USA Operations center in Boise
2019
June
Manila Launch Operations Launch
We launch in Manila, Philippines and immediately stand out in the crowd
November
QaaS Launch
We launch Quality as a Service - dedicated QA
2020
January
Our Second EMEA Hub
Opens in Bucharest, Romania