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A different kind of BPO.

People. Without borders. Without limits.

PartnerHero is a global community of passionate individuals supporting some of the best companies in the world.

Culture leads.
Success follows.

Culture brings intention to what we do. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions, our words, and our intentions.

Want to join us?

Be Humble.

Take Ownership.

Embrace Growth.

Manifest Trust.

Care for Others.

A word from our founder.

As startups work to create the future, the very notion of “work” is changing too. For both businesses and the people who power them, the choices and considerations are no longer binary: Employee or contractor? Insource or outsource? Freelancer or gig-worker? Quality or cost? Culture or pay? Office or remote?

And that is what PartnerHero is. A technology-enabled services company that is built to answer these questions and many others.

While each individual and company must evaluate these options for themselves, in May 2014 we started a mission to explore how these decisions no longer need to be binary. We started by asking ourselves: What type of work environment would attract really special people to want to join us? What type of business model would align the interests of the startup, the firm they hire to serve them, and the people who work there? But we are more than that.

  • We are serial builders.
  • We are recent graduates.
  • We are moms. We are dads.
  • We are artists.
  • We are recovering consultants.
  • We are students.
  • We are women, men, and non-binary.
  • We are experienced, career professionals.
  • We are dropouts.
  • We seek to Be Humble.
  • We are single parents.
  • We are self-taught musicians, filmmakers, designers and hackers.
  • We are poets, cooks and environmentalists.
  • We remember to Take Ownership.
  • We are teachers. We are coaches.
  • We Trust each other.
  • We are caretakers, for our parents, our relatives, and our communities.
  • We are former Big Company cogs, vowing to never settle for false trade-offs again.
  • We are travelers, who need nothing more than a backpack and a passport to feel that “anything is possible.”
  • We find joy when we Care for Others.
  • We are stewards for our partners and their businesses, by working earnestly on their behalf, to further their success.
  • We know that life is richer when we Embrace Growth.
  • We are passionate professionals who live and breathe these values.

We are PartnerHero.

People. Without borders. Without limits.

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We’ve come a long way…

2014
April
A Trip to Honduras

Becomes the inspiration for PartnerHero

May
First Associates Hired

In San Pedro Sula

June
We launch a CX team

For our very first partner

July
Original PH logo

And brand are launched

August
Our Second Partner

and first moderation program

2015
March
Enquired To Be Acquired

We turn down an offer by a larger BPO to acquire us (for the first time)

November
Tegucigalpa Hub Launch

Word is spreading that there’s a disruptive BPO startup in town

2016
January
We start hiring Remote+

Agents across the globe to cover additional languages and timezones

December
Design + Engineering Offering

We hire our first in-house Designers & Engineers

2017
January
Launch in Europe

We open our Berlin office as our 
EMEA hub

March
Finance + Accounting Outsourcing

FO&A becomes our latest offering

2018
February
Aprikot.io Software Launch

We launch our own peer-to-peer QA system

April
Brazil Remote + All Hands

We bring our largest group of remote workers together in São Paulo

July
Boise Operations Launch

We open our first USA Operations center in Boise

2019
June
Manila Operations Launch

We launch in Manila, Philippines and immediately stand out in the crowd

November
QaaS Launch

We launch Quality as a Service — dedicated QA

2020
January
Our Second EMEA Hub

Opens in Bucharest, Romania.