CX Maturity Model Assessment

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What is the CX Maturity Model?

The CX Maturity Model assessment is a free tool that enables CX leaders to benchmark their customer experience programs and get a customized report full of key insights. Take the short assessment below (~5 minutes) and find out your company’s CX maturity level.

The CX Maturity Model was developed by customer experience leaders at PartnerHero with decades of combined experience. It helps companies make better decisions about their CX strategy, management, and implementation by highlighting areas where improvements can be made.

Ready to outsource?

One of the most effective ways to make sure your support team is ready for an influx is to get them more help. PartnerHero has built experienced customer support teams for ecommerce brands like Etsy, thredUp, and Dr. Martens. Our flexible options mean you can scale up quickly to meet the demands of your busiest season.

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