Effective January 1, 2023
Effective January 1, 2023
Welcome to PartnerHero! At Partner Hero Inc. (“PartnerHero,” “Company,” “we,” “our,” or “us”) we value your privacy as much as we value our own. It's our policy to respect your privacy when it comes to all information we might process while operating our website, web applications, mobile applications, software products, or services (“Services”). Accordingly, we developed this privacy policy (“Privacy Policy”) for all users of the Services and others with which we interact (“you” or “your”) to understand how we process your personal information (“Data”). Please note that if you subscribe to one of our specific software products or services, such use of said products or services may be supplemented by a separate privacy policy that we maintain related to that specific product or service.
We always seek to improve our Services and that requires that we process information about you. As we do so, we are absolutely committed to protecting your privacy and the security of your Data.
In this Privacy Policy, we use the word “Data” to describe all the information we process that relates to you and your use of our Services. “Data” is broken into different categories, which are defined in the “Data We Process and How We Use It” section of this Privacy Policy. We may refer to the different categories separately, but when we use the word “Data,” we mean all the different categories described in this Privacy Policy. Because of the nature of our Services, the term “Data” also includes the information, including personally identifiable information and sensitive personal information, you gather, process, and upload to the Services or otherwise provide to us. We rely on your compliance with our Terms and Conditions or any other agreement you have with us, in which you represent and warrant that you have express permission to process all information you upload to the Services.The term “Data” does not apply to information which does not relate to an identified or identifiable individual or to personal information or data rendered anonymous in such a manner that the individual is not or no longer identifiable (“Anonymized Data”). Anonymized Data may be derived from Data. We hold all rights in and may use Anonymized Data for our own purposes in any manner and without attribution or compensation to any person.
This Privacy Policy applies to everybody who interacts with our Services and more specifically to our website users. Because different portions of the Privacy Policy will apply differently to the various groups who interact with us, we have tried to clearly categorize the types of Data we process and how we do so. If you have any questions about this Privacy Policy or how we handle your Data, please email us at dataprivacy@partnerhero.com.
We provide a suite of software products and services. In the provision of our Services, we operate a primary website from which you may learn information about our Services, make inquiries to us, sign up for our Services, or request information from us. In this Privacy Policy, all tools and services made available in connection with the Services, including any websites, web applications, mobile applications, tools, and any other services are included in the term “
Many jurisdictions require that we disclose to you the lawful basis for our processing of your Data. We do that in the “Data We Process and How We Use It” section and otherwise throughout this Privacy Policy. In general, our lawful basis for processing your Data is based on your specific consent or your contract with us.
By accessing or using any of the Services, you consent to our processing of your Data as described in this Privacy Policy. If our processing of your Data is based on your consent, you may withdraw your consent at any time, and we will cease processing your Data. However, in some cases, this may result in your inability to receive partial or full access to the Services, and your withdrawal of consent does not limit our ability to use the Anonymized Data for use by us in connection with our legitimate business efforts in the future. In addition, your withdrawal of consent may not prevent us from processing Data if we have processed such Data pursuant to a different lawful basis or to preserve legal claims. For example, if you give your consent for us to process your Data, but we are also required by law to keep your Data, that separate “lawful basis” will still apply, even if you withdraw your consent.
When you enter into an agreement with us, either by accessing the Services, by executing an agreement in hard copy, or by clicking “I Accept” or similar language online or through a mobile application, we will process your Data for the purposes of fulfilling the terms of our contract with you. In that case, our processing of your Data is based on the contract, so your withdrawal of consent will only be effective after the purposes for processing that Data have been fulfilled and after we no longer have a legal obligation to keep that Data.
In all cases, we will comply with applicable law and we will cease processing your Data after the legal right, obligation, or other lawful basis expires.
The Services are directed to persons 16 years of age or older. Other than for Data processed for the specific purpose of providing the Services to users, we do not knowingly process Data from users who are under 16. If we become aware that we have processed Data from a person under 16, except to provide the Services to such person, and except to the extent allowed or required by law, then we will attempt to delete such Data as soon as possible, subject to our obligations under applicable law. If you believe that we have processed Data from a person under 16 in contravention of this policy or applicable law, please contact us at dataprivacy@partnerhero.com.
Except where a specific limitation is noted above, we may share your Data as follows:
If we ever plan to process any Data in the future for any other purposes not identified above and we do not have a separate lawful basis for that new purpose for processing, we will only do so after obtaining your specific consent. Further, we do not sell or share (as defined in the CPRA) your Data for any purpose.
Your web browser(s) may offer a “Do Not Track” option, which allows the individual to signal to operators of websites and web applications and services (including behavioral advertising services) that he or she does not wish such operators to track certain of his or her online activities over time and across different websites. We do our best to support Do Not Track requests but cannot guarantee full support based on the variety of internet browsers and technologies which means that we may process information about your online activity both while you are using the Services and after your use of the Services.
Under applicable data protection, privacy, and other laws, you may have certain rights related to your access and control of your Data. Such rights may include the following:
We may use additional processes to verify your identity before we reveal or delete any of your Data, including two-factor or two-step authentication measures to ensure we can identify you.
This list may not include all of your rights under applicable laws. If you believe you have additional rights, please contact us using the methods in this Privacy Policy.
Further, although we currently do not process Data without consent, if we at any time in the future process Data without your express consent, you may opt-out or withdraw consent at any time.
Please note that exercising any of the above rights may limit or eliminate our ability to provide you the Services. If so, we may terminate the Services due to such requests.
We will try to comply with your request(s) as soon as reasonably practicable and at the very least as required under applicable law. Upon receipt of your written request, we will provide you with a copy of your information, although in certain limited circumstances we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.
Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages while continuing to use the Services.
Further, you may opt-out or disable certain functions on your particular device, preventing us from processing Data. For example, you may disable geolocation or GPS functionality on your mobile device or disable push notifications. If you disable such features, your ability to use and access the Services may be limited.
To exercise any of these rights, or if you have any questions about our processing of your Data, please contact us at dataprivacy@partnerhero.com or at our toll-free number: (888) 968-2767.
A. Privacy for EU/UK Residents
The Regulation (EU) 2016/679 (General Data Protection Regulation) made effective in Europe on May 25, 2018 (“GDPR”) requires that we clearly describe to data subjects the data we process and how we use that data. This Privacy Policy does that and if you have any questions for us regarding our data processing, please contact us at dataprivacy@partnerhero.com. We comply with the GDPR requirements to the extent they apply to us.
We are based in the United States and have locations throughout the world. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing in and to the United States and in our other locations.
For purposes of our website interactions we are typically classified as a “Controller” under the GDPR. If you believe that this role should be defined differently, please contact us at dataprivacy@partnerhero.com.
Pursuant to the GDPR, residents of the EU (and the EEA, as applicable) have the right to obtain our confirmation of whether we maintain personal information relating to them in the United States. If you are a resident of Europe, upon request from you, we will provide you with access to the Data that we process about you. Please contact us if you have any questions.Further, if you are a resident of the United Kingdom (“UK”), to the extent the GDPR as incorporated into UK law pursuant to s.3 of the European Union (Withdrawal Act) 2018 (as amended, the “UK GDPR”) applies to us, we will follow all supplemental requirements under the UK GDPR and you have all rights as a UK citizen under the UK GDPR.
B. Privacy for California Residents
California adopted the California Consumer Privacy Act (“CCPA”), which took effect at the beginning of 2020 and has now adopted the California Privacy Rights Act (“CPRA”), which fully took effect January 1, 2023. We comply with the requirements of the CCPA and CPRA to the extent they apply to us.
If you are a California resident, you may request to exercise your rights for any Data we have processed in the 12 months prior to your request. Such request covers any categories, sources, purposes, and, if applicable, third parties to whom we share the Data. Further, you can exercise any of your rights free of discrimination, for example, we cannot increase the price of the Services or decrease the quality of the Services because you exercise your rights.
For purposes of our website interactions we are typically classified as a “business” under the CCPA and CPRA. If you believe that this role should be defined differently, please contact us dataprivacy@partnerhero.com or at our toll-free number: (888) 968-2767.
For more information, please direct your questions to us at dataprivacy@partnerhero.com or at our toll-free number: (888) 968-2767.
C. Privacy for Other Jurisdictions
We strive to comply with all data protection and privacy laws in applicable jurisdictions, to the extent such laws apply to us and our Services. We strive to be transparent about our data processing activities and have disclosed our practices throughout this Privacy Policy. If you have any questions about your rights under any applicable data protection and privacy laws, please contact us dataprivacy@partnerhero.com or at our toll-free number: (888) 968-2767.
The security of your Data is important to us. We use commercially reasonable efforts to process your Data in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Data that you provide to us. We have implemented procedures designed to limit the dissemination of your Data to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
You may be able to access third-party websites and other tools and services or products via a link on our website, mobile application, or via our other tools. The privacy policies of these third parties are not under our control and may differ from ours. The use of any Data that you may provide to any third parties will be governed by the privacy policy of such third party or by your independent agreement with such third party, as the case may be. If you have any doubts about the privacy of the information you are providing to a third party, we recommend that you contact that third party directly for more information or to review its privacy policy.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any offering, site, or other products and Services used in connection with the Services. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.
We will process your Data for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain Data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of Anonymized Data, account recovery, or if required by law. All retained information will remain subject to the terms of this Privacy Policy.
We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post or provide appropriate notice. Unless stated otherwise, our current Privacy Policy applies to all Data that we have about you and your account. The date on which the latest update was made is indicated at the top of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Services signifies your acceptance of any changes.
You can help by keeping us informed of any changes such as a change of your personal contact information. If you would like to access your information, if you have any questions, comments, or suggestions of if you find any errors in our information about you, please contact us at dataprivacy@partnerhero.com or at our toll-free number: (888) 968-2767. If you have a complaint concerning our compliance with applicable privacy laws, we will investigate your complaint and if it is justified, we will take appropriate measures.
