Seamless AI to human handoff
Our AI and CX pros are seamlessly integrated to handle ecommerce and retail inquiries that are on brand. Set your handoff qualifications in whatever way makes your customer experience
Omnichannel support
Create happier customer journeys with connected, omnichannel support. Our AI and human teams work seamlessly across voice, chat, email, SMS, and in-app communication so your customer can reach you wherever works for them.
Seamless integrations
Let your AI do more with easily connected integrations. Connect to your ecommerce platform, CRM, shipping and inventory management systems and mor to achieve a powerful streamlined system.
Voice of the customer Insights
Drive your business forward with comprehensive insights and data analysis including comprehensive KPI metrics for your AI technology and human associates, 100% Auto QA and predictive CSAT on all conversations, transcriptions, auto-categorization, hand-off analysis, and Crescendo’s interactive AI driven data analysis tool: Data Assistant.
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