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Augmented AI: blending human empathy and AI for exceptional customer support

This ebook provides an essential guide to understanding Augmented AI and how it revolutionizes customer service by combining the efficiency of AI with the empathy and creativity of human support.

Learn how to seamlessly integrate AI into your customer experience strategies, empowering both your team and your customers.

WHAT’S INSIDE

A deep dive into AI's role in handling routine tasks while freeing up human agents for complex, creative problem-solving.

Understand how humans and AI work together to deliver faster, more personalized customer service.

Understand how actionable strategies for leveraging AI, including automated ticketing systems, agent assist tools, and AI-driven analytics.

Explore how to maintain human connection while scaling your support operations with AI. to structure an exceptional AI strategy

Together, this powerful combination promises a future where businesses can scale their support operations without losing the personal touch customers value.

LIVE WEBINAR

Debunking CX myths about AI

November 20th, 2024
10am - 10:45 PST

The Speakers

Tod Famous

Crescendo

Mercer Smith

PartnerHero

What we’ll be talking about

Join Tod Famous, Chief Product Officer at Crescendo AI and Mercer Smith, VP of Community and Content Strategy at PartnerHero to unpack the misconceptions about AI in the CX space. We’ll look at how a well implemented AI strategy can empower CX leaders, enhance the roles of human agents and transform the capabilities of a CX program for the better. Participants will learn what skills they’ll need to set themselves up for success in a landscape altered by AI, how to use the tooling to create more personalized, data-driven customer experiences and more.

Ninety percent of customers say they’re more likely to do business with a company that offers excellent customer service. In the age of AI, meeting those expectations demands a new approach.