Get data on your support strategy and how to leverage it for better decision‑making.
Discover how to cut through the hype and pinpoint the real impact AI can have on your
Learn the difference between contained and escalated chats.
Delve into the world of predictive customer satisfaction (CSAT).
Discover how our auto-categorization feature organizes incoming chats automatically.
Gain a deeper understanding of why chats are escalated.
Explore targeted strategies to reduce handoffs and optimize support performance.
Take an in‑depth look at our Data Assistant feature.
A focus on advanced data analytics.
Unlock the full potential of our Dashboard. This session focuses on advanced filtering capabilities, explains why all data is presented in UTC, and and demonstrates all places in the Crescendo Platform where you can easily export to XLS files for further analysis.
Join Tod Famous, CPO at Crescendo, for a deep dive into agentic AI in CX.
Ensure your Chat Assistant delivers accurate, timely information.
Personalize your Chat Assistant to mirror your brand’s unique voice.
See how the Crescendo Assistant handles both straightforward inquiries and intricate conversation flows, setting the stage for understanding the technology behind real‑time customer interactions.
Join us for an engaging conversation exploring the results of our groundbreaking "The Future of AI in Customer Experience" white paper.
Are the metrics you’re tracking actually helping your business succeed—or holding you back? Join us for an unfiltered conversation with Shervin Talieh, CEO of PartnerHero, as we challenge conventional wisdom about CX metrics and uncover how outsourcing and AI can redefine operational success.
Join Tod Famous, Chief Product Officer at Crescendo AI and Mercer Smith, VP of Community and Education at PartnerHero to unpack the misconceptions about AI in the CX space. We’ll look at how a well implemented AI strategy can empower CX leaders, enhance the roles of human agents and transform the capabilities of a CX program for the better.
