The metrics that matter: How AI is changing CX metrics and what you need to measure
Are the metrics you’re tracking actually helping your business succeed—or holding you back? Join us for an unfiltered conversation with Shervin Talieh, CEO of PartnerHero, as we challenge conventional wisdom about CX metrics and uncover how outsourcing and AI can redefine operational success.
Are the metrics you’re tracking actually helping your business succeed—or holding you back? Join us for an unfiltered conversation with Shervin Talieh, CEO of PartnerHero, as we challenge conventional wisdom about CX metrics and uncover how outsourcing and AI can redefine operational success.
Join Tod Famous, Chief Product Officer at Crescendo AI and Mercer Smith, VP of Community and Education at PartnerHero to unpack the misconceptions about AI in the CX space. We’ll look at how a well implemented AI strategy can empower CX leaders, enhance the roles of human agents and transform the capabilities of a CX program for the better.
