PartnerHero Culture Articles

PartnerHero Culture

Introducing Sahar Rahmani, VP of Engineering and AI

Aug 7, 2024

Today, we are welcoming Sahar Rahmani, who is joining PartnerHero as our Vice President of Engineering and AI, making sure that we continue to constantly innovate and deliver value to our partners from day one.

PartnerHero Culture

Meet: Steven Melendez

Aug 6, 2024

Hi, my name is Steven. I'm 28 years old, working as a support hero and currently living in Boise! Before Boise, I spent the last 6 years traveling and performing my music.

PartnerHero Culture

Meet: Gabriela Moreira

Aug 6, 2024

Hello, my name is Gabriela and I am 34 years young. I am Brazilian and I live in a small town called Franca. I‘ve been working for PartnerHero for more than 2 years and this is my story.

PartnerHero Culture

Meet: Josh Magsam

Aug 6, 2024

Hi, I’m Josh. I’m 39 years old and Director of Partner Operations. I work from home in Portland, Oregon, where I live with my wife and young son, as well as two cats and a dog. I grew up in Minnesota and moved to Oregon about thirteen years ago. I have a younger sister and two nephews.

PartnerHero Culture

Meet: Giulia Gasparin

Aug 6, 2024

Hi! I’m Giulia, I am the Team Lead for the Portuguese Udemy Team. I was born and raised in Curitiba, Brazil, but had already lived in Porto Alegre and I’m currently living in São Paulo.

PartnerHero Culture

Meet: Carlos Rivera

Aug 6, 2024

Hello, my name is Carlos but most people call me Panda, and I'm  one of People Operations leads. I've been working at PartnerHero for more than 2 years now, and this is my story.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

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