PartnerHero Culture Articles

PartnerHero Culture

Setting the standards for a people-first employer

Aug 20, 2024

Things move quickly at PartnerHero but one thing remains constant: the people-first culture that ties into everything we do from the standing desks to the gender neutral bathrooms. 

PartnerHero Culture

Rebranding PartnerHero's logo

Aug 20, 2024

I’m a freelance designer based in Brazil and I’ve been given the privilege to help companies build their brands and tell their stories since the mid-2000s.

In 2018, I had the great pleasure of collaborating with PartnerHero — a values-driven outsourcing company that places a big emphasis on people.

PartnerHero Culture

Launching with PartnerHero

Aug 20, 2024

You might be wondering: but how does it actually work? This roadmap shows how your PartnerHero team goes from being just a twinkle in your eye to a fully-integrated team delighting your customers. 


PartnerHero Culture

Don’t think of your competitors as your enemies

Aug 20, 2024

How dehumanizing others only dehumanizes ourselves.

PartnerHero Culture

Fundraising for victims of Hurricane Eta

Aug 19, 2024

On the night of Wednesday, November 4, while Americans were biting their nails over the outcome of the 2020 presidential election, Tropical Storm Eta made a devastating entrance into the area surrounding San Pedro Sula, Honduras, home to hundreds of PartnerHero associates.

PartnerHero Culture

Tips and tricks for healthy finances

Aug 8, 2024

Money… oh, beautiful money. I want you. I really do. But apparently, it isn’t mutual… you run away from my hands as soon as I touch you. Am I the only one who has this relationship with money? No? I’m not alone? Woohoo! Well…

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

All the CX goodness—straight to your inbox

Get industry news, AI guidance, and early access to tools and resources. Don’t worry, we don’t spam the people we love.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.