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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Rebranding PartnerHero's logo

The problem we faced was this: PartnerHero is a dynamic, modern, global company that does outsourcing for startups.

Unfortunately, its logo (developed when the company was founded in 2014) was already feeling flat, static, dated, and basic — in no way a fair representation of the amazing people who work there:

Beyond the logo, the company’s website was not keeping pace with the innovation happening elsewhere in the company and didn’t do a good job telling the company story:

So, I set out to give PH a fresh start.

I didn’t scrap everything. I actually loved the concept behind the original logo: a “P” and an “H” in the form of two figures, which represent the bond between the company’s partners and the “heroes” who support them:

In addition, the CEO made it clear that he was still emotionally attached to orange. Thankfully, I think that orange does a great job of representing the warmth of the brand.

But we needed more than orange and dark blue (almost Halloween colors to the American startups that represent most of PH’s partners).

PartnerHero places a huge emphasis on values and culture, so as we started to round out the color palette, we started by pulling keywords from the company’s culture surveys:

We then settled on a palette that combined warm, cool, and neutral tones that compliment each other nicely, and tell a well-rounded story:

PartnerHero is warm, reliable, modern, and versatile.

To play up the human touch even more, I incorporated an Eastern brushstroke style that adds an organic feel to PartnerHero’s materials.

And I wanted to use the same style to redesign the logo. I went through dozens of iterations, trying to distill the logo down to its essential elements.

Finally, I found a way to recreate the logo using only 3 brushstrokes:

I kept the P and the H as well as the two figures with interlocked and open arms. The lines give the two figures a masculine and feminine look respectively — a celebration of diversity (compared to the previous logo, which conveyed anonymity).

Once we chose the final palette and logo, the whole creative team went to work rebuilding the website, presentation materials, company swag, and more.

And of course, a rebrand wouldn’t be complete without a great new tagline that tells the world what we’re all about.

PartnerHero provides high quality global outsourcing solutions for startups and places a huge emphasis on hiring great people and developing them professionally. To summarize this, the CEO came up with this tagline:

This project came together in a matter of months and it was a thrilling collaboration. Feel free to check out the new website to see more of the rebrand in action.

Thanks for reading!

Luiz Aro

PartnerHero