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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

You’re already becoming less successful

Imagine your favorite recipe, or the route you take to work…it’s been successful for you, so you repeat it.

Also, we are born and conditioned to stay away from “failure”, so we are highly motivated to take the path that will most likely lead to success.

In turn, this makes us less likely to explore new ideas, methods or “paths”

In short, success makes you less teachable

Ever meet someone who doesn’t like to learn new things, or consider updated data, findings or context?

They’re generally not very successful, and that sucks (no one wants that).

Don’t fret, as there are methods to address this

Method One: reset to zero

Once you hit your goal (success), celebrate for a minute or two, take away some key learnings, and move on.

This means erasing any trophy of the milestone you achieved, or ever bragging about it again, and only retaining the residual learnings.

Method Two: focus on the journey, not the achievement

This means being present and fully aware of what you are doing, while you are doing it, and appreciating the work itself (i.e. the practice hours, the rough draft, the white-boarding sessions, etc.)

The truth is that both these methods are good, but not sufficient.

To fully safeguard against declining success, there is one more method you will need to include…

Method Three: reframe the goal

Remember this one: success makes you less teachable?

What if we focused on being teachable and stopped thinking about success?

If we focus on being teachable (not successful), we rewire our brains to stay open minded, experimental, curious, and a bit uncomfortable with the status-quo.

And here’s the kicker…

success is a byproduct of being teachable

(let that marinate a bit)

So if you focus on being teachable, you will experience success along the way, without becoming arrogant, stale, or just plain wrong.

Bonus point: never stop being a student

Double bonus point: share what you learn with others (studies show this reinforces the notion of continuous learning)

The good life is one inspired by love and guided by knowledge.- Bertrand Russell

Shervin Talieh