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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Meet: Carlos Rivera

Hello, my name is Carlos but most people call me Panda, and I'm  one of People Operations leads. I've been working at PartnerHero for more than 2 years now, and this is my story.

Since I was a kid I always loved animated movies, cartoons, and Power Rangers! Although I'm a Panda my favorite movie is Aladdin! (Whispers) I know all the songs by the way.

I consider myself a big kid. I went to the movies dressed as a panda when "Kung Fu Panda 3" hit theaters, and I do have a collection of Power Rangers' toys. I also have a rocker side. Last year, I was able so see my favorite band LIVE: "Epica" and Rob the bass player gave me his wrist band at the end of the concert.

Last November, I married my best friend Mrs. Panda, and I love my life as a husband. It is a daily adventure learning new things from each other, planning trips, planning our future and enjoying awesome food.

I've been in the outsourcing industry for 8 years now, and the most important lesson I've learned is caring for others. And that is what I enjoy the most about being part of the People Ops team. Here I have enough reach to help out in a lot of ways, such as: metrics support, conflict resolution, leads training and even counseling!

My road at PartnerHero has been awesome and I can't wait to see what the future holds for us.

If you need me just reach out.

It's Morphin time!

PartnerHero