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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

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Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Why we're moving off of Facebook

On June 15th of this year I published a statement expressing our views on the climate of racism and systemic injustice that have plagued the United States for far too long. To recap, we believe black lives matter. Period.

We also believe that children shouldn’t be separated from their parents when crossing the border into our country while attempting to seek asylum. And they shouldn’t be placed in cages.

These are just two examples that illustrate why I do not support Donald Trump or his administration. And why I believe that any institution that is actively working to aid him by cheating the system and interfering with the mechanics of our democracy should not be trusted, much less supported financially.

And this is precisely what Facebook has chosen to do. Zuckerberg has worked to advantage the far right, and thus the president. He has consistently taken the low road when it comes to content moderation and the spread of misinformation, choosing to look the other way when Trump is the offending party. And he has done this to curry favor and promote his platform while getting our so-called president to take actions against a competitor.

Enough is enough.

We are shutting down our Facebook and Instagram accounts and no longer using these platforms for our business needs. Sure, it will hurt our recruiting and outreach. But that seems like a small price to pay considering what black people deal with every day. Or what those kids separated from their parents must have experienced. We cannot support a company whose actions are so incongruent to our own core values, namely to "manifest trust" and "care for others."

What does that mean?

We will be shifting our focus to LinkedIn while continuing to explore Twitter. No platform or company (or human being) is perfect, so all of this will be reviewed frequently. We are not telling anyone else what to do or how to feel about Facebook. All of us have to make these decisions for ourselves.

But as the CEO, I get to make this decision for our company. And this was not a difficult decision.

Shervin

Photo by Annie Spratt on Unsplash

PartnerHero