All the CX goodness—straight to your inbox

Get industry news, AI guidance, and early access to tools and resources. Don’t worry, we don’t spam the people we love.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

You might also like

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

People. Without borders. Without limits.

While each individual and company must evaluate these options for themselves, in May 2014 we started a mission to explore how these decisions no longer need to be binary. We started by asking ourselves: What type of work environment would attract really special people to want to join us? What type of business model would align the interests of the startup, the firm they hire to serve them, and the people who work there?

But we are more than that


  • We are serious builders.
  • We are recent graduates.
  • We are moms. We are dads.
  • We are artists.
  • We are recovering consultants.
  • We are students.
  • We are women, men, and non-binary.
  • We are experienced, career professionals.
  • We are dropouts.
  • We seek to Be Humble.
  • We are single parents.
  • We are self-taught musicians, filmmakers, designers and hackers.
  • We are poets, cooks and environmentalists.
  • We remember to Take Ownership.
  • We are teachers. We are coaches.
  • We Trust each other.
  • We are caretakers, for our parents, our relatives, and our communities.
  • We are travelers, who need nothing more than a backpack and a passport to feel that “anything is possible.”
  • We are former Big Company cogs, vowing to never settle for false trade-offs again
  • We find joy when we Care for Others.
  • We are stewards for our partners and their businesses, by working earnestly on their behalf, to further their success.
  • We know that life is richer when we Embrace Growth.
  • We are passionate professionals who live and breathe these values.


We are PartnerHero

People. Without borders. Without limits.


PartnerHero