Every quarter is a new opportunity to learn about exciting brands and technologies. From SaaS to fashion, business financing to beauty products, spring brought a ton of expansion across PartnerHero’s programs.
First up, we started working with the customer-obsessed team over at La Ligne, an affordable-luxury, direct to consumer fashion brand that drops new styles every week instead of every season. We’re sure you can imagine how busy they must be!
Second, we had two standout SaaS programs that just started with us: FairFigure and Textline. Alongside ecommerce, SaaS might be one of the fastest growing customer segments at PartnerHero.
Both of these businesses provide creative solutions for common business problems. Not only are they working towards empowering smaller companies, but they also index highly on the education of their customers.
We couldn’t be happier to help these businesses—and the many more that came on this spring—create exceptional customer experiences. Let’s learn more about these three.
La Ligne was founded by former Vogue editors Valerie Macaulay and Meredith Melling, and Molly Howard, rag & bone’s former head of business development with one goal in mind: translate the stripe into a collection that would empower women of all ages with effortless self-expression. Releasing new articles of clothing every week takes a lot of effort and coordination, and La Ligne has seen immense success with their audience.
Becky Moyes, COO of La Ligne, says, “our business has grown in recent years and continues to grow, which means our customer base and their needs also continue to grow. We wanted to be sure we could get back to our customers in a timely manner and better their overall experience with the brand.”
“We chose PartnerHero because of their business model, the caliber of their agents, their commitment to understanding our brand,” says Moyes, “and because of their individualized approach to ensuring our needs—and therefore our customer's needs—are met.”
FairFigure combines business credit monitoring, financial analytics, and access to capital in a single, comprehensive platform. They provide real-time credit monitoring, personalized recommendations, and a funding marketplace where entrepreneurs can compare and apply for loans and other financing options.
By empowering small business owners with the knowledge and resources they need to understand, manage, and build their business credit, FairFigure helps them improve their credit scores and secure funding to grow their businesses.
FairFigure's commitment to equal access to financial resources, user-friendly platform, and focus on the unique needs of small companies sets it apart as a valuable tool for entrepreneurs navigating the business credit and funding world.
Exceptional customer service is undoubtedly one of the cornerstones of any successful company, just as crucial as the quality of the product itself. In fact, even with a top-notch product, a bad user experience can severely limit your customers’ loyalty to your brand.
Businesses often encounter challenges with consistency, staff coverage, internal communication, and ongoing training in customer service efforts. These issues can feel like a never-ending uphill battle, which is part of why FairFigure began looking to partner with a BPO.
“We sought a customer service team that could seamlessly integrate with our existing software and communication channels while ensuring consistency in training with new product updates,” says Aaron Velazquez, founder of FairFigure.
“The team assigned to us by PartnerHero proved to be an ideal fit, meeting all our requirements as promised,” he says. “Their proficiency in aligning with our technology infrastructure and delivering consistent training and support has been nothing short of amazing, enabling us to serve our customers effectively.”
“Within weeks of working with PartnerHero, we saw remarkable improvements. Their expertise and support swiftly resolved these challenges, providing us with the tools and strategies needed to deliver outstanding customer service, elevating our overall business performance.”
Textline is a business texting app built for teams. If you aren’t familiar, business texting is a way to open a direct line for your customers to communicate with your business using text messaging.
It’s a fast, friendly, and convenient two-way communication channel that makes people feel valued. Textline leads the industry with the most secure software on the market.
The business is experiencing massive growth alongside the industry-wide focus on team-driven customer experience, rapid expansion, and customer cybersecurity compliance and regulation.
As Textline grew, they knew that customer experience, being at the heart of their business, was imperative to maintain. They wanted to preserve their reputation of offering top-notch support to their customers and determined that working with a BPO would be one of the best ways to accomplish that.
Textline employees were all based on the West Coast, and they wanted coverage in different time zones and locations. Not all of their customers were in a specific timezone, and they knew that with their growth trajectory, they’d soon need to be able to provide 24/7 support.
“Our CEO found PartnerHero through speaking with other reputable companies that used their services,” says Ally Schuchert, CSM at Textline. “We initially started PartnerHero on Textedly, our primary platform, and they quickly blew the service out of the water! We will now utilize ParterHero on our future other platforms if needed.”
Do you see yourself or your business needs in any of these stories? Check out our website for more tips on structuring your customer experience strategy, or book a call with one of our solution designers to see how we can help with your specific needs.
