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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Meet: Josh Wilson

Hey, my name is Josh, I’ve been with PartnerHero for just over two months, and I’m on the support team here in Boise.

I’m originally from California in the Bay Area, but I’ve been in Boise for about 11 years now. I really enjoy the pace of this city, and how people treat each other here. Before PartnerHero, I worked in a variety of customer service and technical support jobs because I have always loved helping people. I’ve had a lot of different interests in my life, but the most important ones for me include traveling, cooking, playing video games, camping, and reading non-fiction books.

Currently I’m going to school full time at Boise State University studying both Economics and German while minoring in Psychology. I took the opportunity to spend a year studying abroad in a town called Lueneburg in Germany, and I absolutely loved the culture. I visited Germany and the UK a couple times before moving, but while I was living there I was able to see most of Western Europe. The next place on my list to visit is Vietnam, for its beauty, culture, and food.

When I first started here at PartnerHero, there was still a lot of set up going on in the Boise office. But I’m really impressed with how quickly everything came together. I’m so happy to be part of a group of such wonderful people. One thing that really stands out to me with PartnerHero is the global reach this company has. I really appreciate companies that embrace culture and diversity, and PartnerHero is doing just that. I hope to be a part of this eclectic family for a long time.

PartnerHero