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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Meet: Elder Frassi

Hi! I’m Elder. I’m 29 years old and I'm from Brazil. I started working with PartnerHero back in 2019 as a Customer Support Agent. And now I'm a Team Lead for an amazing partner. I was born and raised in a small town called Vinhedo, and I still live here nowadays because I simply love this place and I get to stay close to my family. And I have a BIG family.

I studied advertising and marketing and now I’m completing a graduate course in Communication where I study Ethics and Compliance. I chose this field because I really like dealing with different people and learning about the things that motivates us to do what we do.

Every now and then, I love to learn something new, so I have many hobbies: Cooking a special meal for my family and friends, reading, playing the guitar and the ukulele, or going outdoors to take pictures of the night sky cause I like photography, and astronomy. I even made science videos for YouTube a few years ago! But one of my biggest passions is old cars.

Something a lot of people don't know about me, I was one of the founders of a Vintage Car Club here in my city and I have a 1975 VW Beetle that I restored with my dad. We always end up with the smell of oil and gasoline, but it’s still a lot of fun!

PartnerHero has been one of the best things that happened to me. I’m really grateful for being part of a company with so many amazing people.

As a people manager, I always have good opportunities to put into practice everything I’ve learned in life. If there’s one thing I believe is that people should always come first! I'm so glad to work with people who share the same values.

If you ever come visit me, I’ll be more than happy to take you for a ride on my old Beetle.

Bye!

PartnerHero