All the CX goodness—straight to your inbox

Get industry news, AI guidance, and early access to tools and resources. Don’t worry, we don’t spam the people we love.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

You might also like

Customer Experience

CX training and upskilling with AI: empowering customer experience teams

Feb 18, 2025

Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.

Customer Experience

Trust as a CX differentiator: how honest AI & transparency drive competitive advantage

Feb 12, 2025

While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn. 

Customer Experience

Chatbot best practices: a comprehensive guide

Jan 31, 2025

From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.

Customer Experience

CX training and upskilling with AI: empowering customer experience teams

Feb 18, 2025

Discover how real-time agent assist, continuous QA, and smart escalation tools empower your team to excel from day one—while opening up exciting new career paths.

Customer Experience

Trust as a CX differentiator: how honest AI & transparency drive competitive advantage

Feb 12, 2025

While product quality and competitive pricing matter, modern customers are increasingly drawn to companies that demonstrate honesty, empathy, and consistency at every turn. 

Customer Experience

Chatbot best practices: a comprehensive guide

Jan 31, 2025

From setup to optimization, these chatbot best practices will help you streamline CX, enhance efficiency, and improve customer satisfaction.

Customer Experience

The benefits of outsourcing live chat customer service

Dec 16, 2024

Successfully managing live chat support in-house can be extremely complicated and demanding, especially during peak seasons or for businesses with a global reach.

Best practices for managing a remote team

Here are some tips on how to better manage a team from anywhere in the world:

Define parameters with Remote Workers

With remote teams, it’s extremely crucial to outline the parameters for a well-balanced work/personal life. It is very important to keep in mind the schedules of each team member, so notifications and email do not disturb their off time. Showing that you care, even with the smallest of things, will help build positive relations and make work easier for everyone.

Foster and Embrace Diversity

When managing remote employees, cultural diversity is a given. It is unequivocally essential to learn how each team member receives feedback, for example, to avoid misunderstandings and conflicts. Managers need to ensure they promote a mindset that’s inclusive, respectful toward national holidays, and above all, respectful toward every single cultural difference.

Set clear expectations from the start

Every project has expectations. Being absolutely transparent about what is expected of your team will help keep them focused and work toward the same objectives. Here are a few fundamental topics you should set clear expectations for:

  • Work hours
  • Availability
  • Communication system
  • Timely meetings
  • Key projects and deadlines
  • Scheduled meetings
  • Respond to email

Setting clear and transparent expectations is especially important if you employ globally, with geographically-dispersed teams often working to different time zones. In this case it’s essential to ensure every employee knows what’s required of them.

Provide assistance When They Need it

As a leader is very important to understand and identify when your team members are feeling overwhelmed. Whether it's unexpected problems or difficulties with solving a certain situation, as a leader, you need to be there to lend them a helping hand.

Invest in a Project Management Software

Your remote team working culture will flourish when you have everything under one roof, and this can be made possible when you rely on remote team management software to plan tasks, projects, and even people. From automation tools like a background noise removal app to time and task management software. Here’s what you can do with project management software:

  • Track productivity
  • Maintain and manage timesheets
  • Share information in real-time
  • Have discussions
  • Manage the tasks on a task list

Managing remote teams is challenging, but by following these simple rules, you’ll definitely have a better grasp of it. This way, you can have a group of loyal, hard-working and productive associates that will help you reach the company vision sooner!

PartnerHero