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PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

Announcing our new Chief Impact Officer: Vicky Moreno

One of the guiding principles for our culture is the idea of “People. Without borders. Without limits.” 

We believe that smart, talented, empathetic people are found everywhere, and our mission is to extend the impact of the world’s most innovative brands to people in underserved communities. We do that by working with our partners to bring economic opportunities to folks in the United States, Honduras, the Philippines, South Africa, Romania, and a dozen other countries. We support our team members with above market pay, comprehensive, inclusive benefits, and growth and learning opportunities. 

But we also feel strongly that it is not enough just to bring economic opportunities to the places that we call home. We have an obligation to extend our impact as wide as we can, to benefit the people who have invited us into their cities.

That’s why we’re so excited to announce the promotion of Vicky Moreno from VP of Global Workplace to the newly created role of Chief Impact Officer!

As the leader of our workplace and site strategy, Vicky has already taken the lead in managing our local social impact work. In just the first half of 2023, her small-but-mighty team has:

  • Provided 20,000 meals to marginalized people in Honduras and Philippines   
  • Delivered emergency kits for women fleeing violence in Honduras
  • Enabled 2,000 round trips for school children in the Philippines to take them to and from school 
  • Paid rent to keep open a homeless shelter in the Philippines    
  • Completed a waterproofing project at a homeless shelter for street children in the Philippines 

She’s also led our partnership with Open Door Policy, to bring job opportunities to refugees, and supports the People Operations team with the PartnerHero Relief fund, which has distributed financial support grants to 33 associates in need since mid-2022.

By establishing this new role at the C-Suite level, PartnerHero is doubling down on the social and community impact we can have in the places we call home. 

As our new Chief Impact Officer, Vicky will bring strategic leadership and focus to this work. She will ensure that PartnerHero prioritizes providing resources to marginalized communities, individuals living with food insecurities, people dealing with homelessness, children who lack education access, and individuals with disabilities dealing with economic inequality. She’ll also support global DE&I initiatives and coach leaders within PartnerHero to center social responsibility and impact within all our work.

Vicky will also continue to oversee our workplace and facilities teams, and will report to Chief People Officer, Tracy Ward. 

PartnerHero