Blog

AI and Automation
Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?

Customer Experience
Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation. 

Customer Experience
Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competing offers, customers now have more power over your business’s success or failure than they’ve ever had before.

Customer Experience
Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global talent—but is it right for your business?

Customer Experience
Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

AI and Automation
Mar 21, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI and Automation

Improving CX team skills with AI: How Augmented AI can empower your team members

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?

Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation. 

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competing offers, customers now have more power over your business’s success or failure than they’ve ever had before.

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global talent—but is it right for your business?

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI and Automation

Improving CX team skills with AI: How Augmented AI can empower your team members

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI and Automation

Exploring the power of AI chat assistants (and a live demo with Crescendo and PartnerHero!)

Mar 14, 2025

Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a look together.

AI and Automation

How CX Leaders Can Balance Automation, Empathy, and Compliance

Mar 14, 2025

CX leaders must juggle speed, empathy, and strict regulations. Explore how to implement AI responsibly and keep the human touch alive—so you can protect your brand and earn long-term customer trust.

AI and Automation

The 5 Surprise Team Development Benefits of Augmented AI

Mar 6, 2025

Discover how Augmented AI frees up your team for more strategic, creative CX work—without sacrificing the human touch. Learn the five surprising ways this approach overcomes AI skepticism and drives sustainable team development.

AI and Automation

How to Implement Augmented AI in Customer Support

Feb 27, 2025

Struggling with support escalations and repetitive inquiries? Discover how Augmented AI frees your team from the mundane, blending AI efficiency with human expertise to deliver a seamless customer experience.

AI and Automation

Improving CX team skills with AI: How Augmented AI can empower your team members

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execution—doing it wrong or not putting enough thought and effort into it can actually make your customer experience worse.

AI and Automation

Exploring the power of AI chat assistants (and a live demo with Crescendo and PartnerHero!)

Mar 14, 2025

Curious about how AI-powered live chat assistants can transform customer interactions? Let's take a look together.

AI and Automation

How CX Leaders Can Balance Automation, Empathy, and Compliance

Mar 14, 2025

CX leaders must juggle speed, empathy, and strict regulations. Explore how to implement AI responsibly and keep the human touch alive—so you can protect your brand and earn long-term customer trust.

AI and Automation

The 5 Surprise Team Development Benefits of Augmented AI

Mar 6, 2025

Discover how Augmented AI frees up your team for more strategic, creative CX work—without sacrificing the human touch. Learn the five surprising ways this approach overcomes AI skepticism and drives sustainable team development.

AI and Automation

How to Implement Augmented AI in Customer Support

Feb 27, 2025

Struggling with support escalations and repetitive inquiries? Discover how Augmented AI frees your team from the mundane, blending AI efficiency with human expertise to deliver a seamless customer experience.

Customer Experience

Your guide to business process outsourcing (BPO) services

Mar 31, 2025

Need to scale your business without burning out your team—or your budget? This guide to business process outsourcing breaks down BPO services, outsourcing solutions, and how AI can help.

Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation. 

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competing offers, customers now have more power over your business’s success or failure than they’ve ever had before.

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global talent—but is it right for your business?

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

Customer Experience

Improving customer service: best practices to enhance customer experience

Mar 20, 2025

Looking for ways to improve customer service? Let's talk about some proven customer service best practices to enhance customer experience, boost satisfaction, and build lasting customer relationships.

Customer Experience

Your guide to business process outsourcing (BPO) services

Mar 31, 2025

Need to scale your business without burning out your team—or your budget? This guide to business process outsourcing breaks down BPO services, outsourcing solutions, and how AI can help.

Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefits you can see from a good optimization strategy, and some practical methods for implementation. 

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competing offers, customers now have more power over your business’s success or failure than they’ve ever had before.

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global talent—but is it right for your business?

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy, build trust, ensure data security, and improve customer satisfaction.

Customer Experience

Improving customer service: best practices to enhance customer experience

Mar 20, 2025

Looking for ways to improve customer service? Let's talk about some proven customer service best practices to enhance customer experience, boost satisfaction, and build lasting customer relationships.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combining both creates safer, more trusted online communities.

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalty, ensure safety, and build credibility with their customers.

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet loves more than an uninhibited human who’s willing to share, connect, click, and dive in, safety and privacy thrown to the wind. As a parent, your guiding hand is needed. So let’s take that approach … and list our “Internet Kid Rules”.

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rules that younger children will be able to easily grasp. Let’s continue on to see how we can develop and solidify these concepts further.

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whether that be a simple email channel or a complex workflow—and details best practices in the industry. 

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that makes it easy for individuals to access the tools they need to feel safe.

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