PartnerHero Culture Articles

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

PartnerHero Culture

Why We Hired a CSO and formed a Board of Directors

Oct 15, 2024

We’re making two big announcements today that will help PartnerHero grow and evolve. First, we’re hiring Ryan Berk as our first Chief Strategy Officer. Second, we’ve formed a Board of Directors. Here’s why these are the right moves for PartnerHero and why I’m so excited about them.

PartnerHero Culture

Why we're moving off of Facebook

Oct 15, 2024

On June 15th of this year I published a statement expressing our views on the climate of racism and systemic injustice that have plagued the United States for far too long. To recap, we believe black lives matter. Period.

PartnerHero Culture

To the heroes of the world—we thank you

Oct 15, 2024

If any of you have been keeping up on American Football, you’ll know that 2019 celebrates 100 years of the NFL, but if you watched any of the games last Sunday, you may have also noticed the numerous amounts of camo gear both the players and coaches were wearing. That’s because 2019 also marks the 100th anniversary of Veterans Day. That’s right, Monday, November 19th, 2019 marks 100 years since Veterans Day became a holiday. Well… kind of.

PartnerHero Culture

Trade Shows Are for Suckers (not startups)

Oct 15, 2024

For as long as I can remember trade shows have been a part of doing business for most industries in the U.S. Each year, there are literally thousands of industry focused trade shows for businesses focused on franchising, farming, dental care, pets, automotive dealerships, mobile apps, flooring, and even adult entertainment.

PartnerHero Culture

Together, apart: a PartnerHero documentary

Oct 15, 2024

In this documentary we get a global view of how COVID-19 impacted the lives of PartnerHero associates around the world.

PartnerHero Culture

These are a few of our favorite things

Oct 15, 2024

PartnerHero’s community is a very diverse and talented one. Not only do we speak 10+ languages, are located on 6 continents, have different backgrounds and career paths, but we also share a common ground regarding our skills and abilities. From digital art, video editing, music, embroidery, photography or painting, our Heroes do it all!

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