PartnerHero Culture Articles

PartnerHero Culture

Random acts of kindness

Oct 15, 2024

If you watch the news on TV, open the newspaper, get your information on your mobile and even watching interactions in our daily lives, you will notice we are living in “scary” times. Times where it’s easier to rant on your favorite social media about how bad things are and how you are being “mistreated”.

PartnerHero Culture

PartnerHero's business is culture

Oct 15, 2024

From the outside looking in, PartnerHero is a services company that builds teams of talented individuals for growing brands. But that's not the business we're in.

PartnerHero Culture

PartnerHero 7 Years Strong DJ Set

Oct 15, 2024

DJ Shervin is at the turntable again, this time with a special message to celebrate our 7 year anniversary.

PartnerHero Culture

On suffering and gratitude

Oct 15, 2024

Today is Thanksgiving here in the U.S., and people are waking up to start (or continue) the rituals that have bonded their families for generations. In many households, at some point they will gather around a table to eat, and perhaps take a moment to engage in a form of communion; acknowledging what they are grateful for.

PartnerHero Culture

Not all heroes wear capes

Oct 15, 2024


A huge shout-out to the talented individuals who work in the Customer Support and Service Industry all around the world.

PartnerHero Culture

Meet: Lucas Carneiro

Oct 15, 2024

E aí? My name is Lucas. I'm 24 years old, and I've been with PartnerHero for a little over a year now, as a content moderator.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

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