PartnerHero Culture Articles

PartnerHero Culture

A love letter to the World Wide Web

Oct 15, 2024

1989 was a year marked by revolutionary sociopolitical and scientific changes. Let's focus on WWW.

PartnerHero Culture

2020 Culture Awards

Oct 15, 2024

Culture brings intention to what we do. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions, words, intentions. PartnerHero’s culture is what sets us apart, not only from other BPOs but from other companies.

PartnerHero Culture

How we are becoming an AI-powered CX company

Oct 10, 2024

In the rapidly evolving landscape of customer service and AI, the integration of technology is not just a trend—it's a transformation. At PartnerHero, we are excited to embrace that journey.

PartnerHero Culture

Working hard or hardly working (from home)

Oct 9, 2024

Working remotely has been a hot-button topic for the past few years. There are companies who have said no way and companies who hold that it’s the best way.

PartnerHero Culture

5 benefits I get out of being a mentor

Sep 10, 2024

Everyone knows the benefits of getting mentored, but what about being a mentor? Being a mentor is a great way to continue to grow your own professional career, as well as those you mentor.

PartnerHero Culture

You do not have a time-management problem

Aug 20, 2024

Almost every week, without fail, a PartnerHero associate will approach me and ask for some time to chat. Once we are on the call or meeting face-to-face, I ask them how can I help you?

PartnerHero Culture

Meet: Alexandra Mainardi

Aug 6, 2024

Hi, I’m Alexandra, but you can call me Alex, I’m 26 years old and I’ve been at PartnerHero for over three years. I’m currently working as a Team Manager for a very cool partner called BentoBox.

PartnerHero Culture

Meet Allan Doblado

Aug 6, 2024

Hello, my name is Allan and I have been with Partnerhero for 4 years 4 months and 30 days. Not that I’m counting.

PartnerHero Culture

How I ended up at PartnerHero

Aug 6, 2024

I worked at a call center almost three years, moving from agent, to mentor, to QA Department and ended up being a supervisor for about two years. It was a really good experience, where I learned many things that helped me grow personally and professionally. However, after a couple of months of being a supervisor, the learning experience disappeared. We were on a loop with a monotonous routine.

PartnerHero Culture

Embracing growth

Aug 6, 2024

Embracing growth, by definition, is about developing our skills and staying open to change. But that is just the tip of the iceberg. Embracing growth for me, is having your world turned upside down and still being able to see it as a learning opportunity.

PartnerHero Culture

Boundless in 2024

Aug 5, 2024

There's a commitment happening at PartnerHero to intentionally share our mission and culture outside the company with historically vulnerable communities. Here's what we're working on this year.

PartnerHero Culture

Meet: Carol Wood

Aug 5, 2024

Meet Carol Wood, Operations Manager at PartnerHero.

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