Accelerate your success with unparalleled SaaS support

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“We started with 4 agents in 2 locations and quickly realized working with PartnerHero was a viable strategy—so Loom now has 20+ agents in 3 locations.“

Loom

160+

retail brands trust PartnerHero with their operational support needs

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Partners in innovation and compliance
Language Standards

Unlike other BPOs, the English proficiency standard at PartnerHero is C2, so support from anywhere feels like home.

User + System Support

Support customers reliably as they navigate your health and wellness product.

Omnichannel

Every SaaS works differently and shows up in various channels. We adapt to you.

Trusted by brands around the globe

From good to great: How Meetup transformed internal CX operations with PartnerHero

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How Marmalade Game Studio improved their customer reviews with PartnerHero

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Start building your brand forward.

Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.

Resources
Customer Experience
Apr 24, 2025

Discover how customer support ticket triage brings order to the chaos—so your team can respond faster and smarter while focusing on what really matters.

Customer Experience
Apr 22, 2025

Smart escalation management means faster resolutions, happier customers, and less stress for your team. Here’s how to do it right.

Customer Experience
Apr 21, 2025

Bad service = lost customers. This post breaks down the real impact of poor customer service—and what to do instead.

Customer Experience
Apr 24, 2025

Discover how customer support ticket triage brings order to the chaos—so your team can respond faster and smarter while focusing on what really matters.

Customer Experience
Apr 22, 2025

Smart escalation management means faster resolutions, happier customers, and less stress for your team. Here’s how to do it right.

Customer Experience
Apr 21, 2025

Bad service = lost customers. This post breaks down the real impact of poor customer service—and what to do instead.

Set your SaaS
business apart with
stellar support

You may be hesitant to outsource. Rest assured. We’re experts at putting together support teams who can deliver your customers answers swiftly and reduce churn.

We started with 4 agents in 2 locations and quickly realized working with PartnerHero was a viable strategy—so Loom now has 20+ agents in 3 locations.

FEATURES

  • 24/7 support teams
  • Custom hiring and evaluations
  • C2 and above English capabilities
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Accelerate your product success

Customer
Support

Highly trained CX professionals care for your customers, strengthening your reputation.

Quality
Assurance

QA that ensures thoughtful interactions and helps your business get better.

Help Desk Optimization

Make the most out of your resources with optimized tools that work for you.

Content
Moderation

Providing a safe environment is of the highest importance when people are dealing with health.

WHY PARTNERHERO

Welcome to the PartnerHero way

Your journey is our journey

Thought leaders in your corner.

Metrics that get you where you’re going.

A step ahead when you can’t be.

An extension of the brand you love.

SERVICES

Partners in innovation and compliance

Language
standards

Unlike other BPOs, the English proficiency standard at PartnerHero is C2, so support from anywhere feels like home.

User and
System Support

Support customers reliably as they navigate your SaaS product.

Omnichannel

Every SaaS works differently and shows up in various channels. We adapt to you.

PRIVACY AND SECURITY

Explore data and security -->
When it comes to personal data, privacy, and security we follow the golden rule and always treat your data the same way we’d want ours to be treated—that is, held to the highest rigor. We've done the work to ensure that the privacy and security of your teams are taken care of.

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If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

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Resources for all your SaaS-related questions and beyond

AI and Automation

How AI and empathy work together to strengthen customer relationships

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Accelerate your success with unparalleled SaaS support