PartnerHero Culture Articles

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

PartnerHero Culture

Meet: Patrick Po

Oct 15, 2024

Hi, my name is Patrick. I'm thirty-four years old. And I've been with Partnerhero since May of this year.


PartnerHero Culture

Meet: Merrene Caines

Oct 15, 2024

Wa go on, My name is Merrene. I'm going on thirty years old, have been working at PartnerHero from the very beginning and my duty here is being a Program manager.

PartnerHero Culture

Meet: Roberto Villegas

Oct 15, 2024

Meet Roberto Villegas, designer at PartnerHero.

PartnerHero Culture

Meet: Rhen Salazar

Oct 15, 2024

Meet Rhen Salazar, Team Lead at PartnerHero.

PartnerHero Culture

Meet: Marco Orellana

Oct 15, 2024

Hi, I’m Marco! I’m twenty-four years old and I’ve been at PartnerHero for over three years. I’m currently working in the Accounts Payable department for the Good Eggs Team.

PartnerHero Culture

Meet: Norem Trayfalgar

Oct 15, 2024

Hello, My name is Norem, but you can call me Rem. I’m forty-two years old and I’ve been currently working with PartnerHero for almost three months now as a customer support associate for an awesome partner.

All the CX goodness—straight to your inbox

Get industry news, AI guidance, and early access to tools and resources. Don’t worry, we don’t spam the people we love.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.