Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.
SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.
It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.
This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.
George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.
Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.
On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.
Considering the devastating impact that COVID had on businesses that require in-person interaction, PartnerHero was relatively lucky in 2020. Our offices closed and we moved to a work-from-home setting in March, making it easier to keep our community safe.
Originally made as an internal training document, we're sharing this guide to the outside world today for the first time. If you've ever been unsure or afraid about how to address a trans or non-binary colleague, this guide shares practical advice and exercises that will set you in the right direction to create a supportive environment.
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PartnerHero made the annual Inc. 5000 list of the fastest-growing private companies in the United States. Our success stems from our focus on culture and quality.
As startups work to create the future, the very notion of “work” is changing too. For both businesses and the people who power them, the choices and considerations are no longer binary: Employee or contractor? Insource or outsource? Freelancer or gig-worker? Quality or cost? Culture or pay? Office or remote?
And that is what PartnerHero is. A technology-enabled services company that is built to answer these questions and many others.
No one will ever say that 2020 was an easy year.
While PartnerHero Honduras was in full swing helping associates who were impacted by Tropical Storm Eta, Typhoon Ulysses struck Manila, Philippines forcing several of our associates there to evacuate their homes.
It’s been three weeks since Tropical Storm Eta landed in Honduras forcing dozens of PartnerHero employees and their families to evacuate their homes, in many cases with nothing but the clothes on their backs. Between then and now, Hurricane Iota also hit the region, causing additional flooding and delaying the timeline for when those impacted can begin rebuilding their lives.
