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Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.
This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.
What does “transparency in AI” actually mean—and why should CX leaders care?
Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.
In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses.
As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI’s potential to boost efficiency, reduce costs, and enhance customer satisfaction. But what about your team members?
Let’s dive into how you can stay ahead of the game by using the right tools and tech for peak season—from self-service options to AI-driven support and automation.
Many of us were once worried that AI would lead to job loss and depersonalized interactions in customer support and experience. But it’s actually enhancing our roles, not replacing them.
The interplay between AI and outsourcing is fascinating, with each approach evolving and adapting to the changing needs of industries and customers.
In this article, we'll explore five of the most powerful AI-enhanced tools and solutions that are reshaping the landscape of customer support, experience, engagement, and agent productivity—largely through automated contact deflection.
A professional test driver and lifelong car enthusiast weighs-in on the coming driverless-vehicle revolution.
At PartnerHero, we are fortunate to work with amazing companies across almost every sector of the startup landscape, providing stellar outsourced CX, moderation, design and engineering teams.
