Outsourcing operations from idea through IPO

Get the expertise, technology, and outsourcing services you need to reduce costs and generate measurable impact for your business.

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Outsourcing operations from idea through IPO

Get the expertise, technology, and outsourcing services you need to reduce costs and generate measurable impact for your business.

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Crescendo acquires PartnerHero

This acquisition marks an exciting turning point in PartnerHero’s evolution.

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Augmented AI Technology + People is the future of CX

The future of great CX requires the seamless integration of people and technology. By increasing the efficacy of our systems, and using technology to drive repetitive tasks, we drive down costs and optimize for efficiency.

Go to Augmented AI

People

An amazing, customer-centric team, enhanced. We bring together the best of human expertise and AI precision, making it easier than ever to tackle complex challenges while staying agile.

Technology

Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.

Insights

Uncover the patterns that matter most. With deep insights into customer behavior and trends, you can anticipate needs and provide proactive support.

Augmented AI Technology + People is the future of CX

The future of great CX requires the seamless integration of people and technology. By increasing the efficacy of our systems, and using technology to drive repetitive tasks, we drive down costs and optimize for efficiency.

Go to Augmented AI

Insights

Uncover the patterns that matter most. With deep insights into customer behavior and trends, you can anticipate needs and provide proactive support.

People

An amazing, customer-centric team, enhanced. We bring together the best of human expertise and AI precision, making it easier than ever to tackle complex challenges while staying agile.

Technology

Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.

Augmented AI Technology + People is the future of CX

The future of great CX requires the seamless integration of people and technology. By increasing the efficacy of our systems, and using technology to drive repetitive tasks, we drive down costs and optimize for efficiency.

Go to Augmented AI

Insights

Uncover the patterns that matter most. With deep insights into customer behavior and trends, you can anticipate needs and provide proactive support.

People

Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.

Technology

Automate the mundane, amplify the meaningful. AI takes care of the repetitive, so your team can focus on what really matters—delivering exceptional, personalized experiences that build lasting customer loyalty.

Our easy to implement tech+human solutions deliver striking results

We’ve built adaptable solutions that come with the technology, services, and expertise you need to face the challenges of today and grow into tomorrow.

Customer Experience

Looking to scale up your customer support, handle irregular volume, or augment your in-house support team? We can make it happen. We cover email, chat, and phone seamlessly.

Trust + Safety

Tap into our team of trust and safety experts to moderate content, prevent fraudulent activity, shield customers from harmful behavior, and more.

Managed Services

From backend operations to seamless integrations, our managed services ensure you have the right resources, tools, and strategies to scale effortlessly. Focus on growing your business, we'll handle the rest.

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How Butterfly Network was able to spread their wings and offer 24/7 omnichannel support

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From good to great: How Meetup transformed internal CX operations with PartnerHero

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How SoundCloud created strong alignment across their global team with PartnerHero

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How Bungalow supported 5x growth with the help of an outsourced team

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Zendesk Partner Awards

2023 GTM Partner Growth of the Year

Training Apex Award

2024 Training Apex Award Winner

Global Most Loved Workplaces

2023 Newsweek Global Most Loved Workplace Award Winner

Global round-the-clock capabilities

Our global footprint lets us build operational capabilities to fit your needs, no matter the time of day. We specialize in building teams onshore, offshore, and nearshore with hubs across North America, LATAM, EMEA, and APAC.

Talk to a solutions designer. No strings attached.

If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.

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Customer experience insights: how to use them efficiently?

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