PartnerHero Flex support is custom built to support customers who have irregular volume. Whether it’s low, seasonal or intraday spikes your dealing with, we can support you
Our global footprint means we can build your CX capabilities to fit your needs, no matter time or day. We have hubs in the North America, LATAM, EMEA and APAC.
Highly trained CX professionals care for your customers, strengthening your reputation.
QA that ensures thoughtful interactions and helps your business get better.
Make the most out of your resources with optimized tools that work for you.
Providing a safe environment is of the highest importance when people are dealing with health.
We know the importance of high-caliber customer experiences, and so do our Partners. We work with brand-forward and purpose-driven companies from a wide range of industries.
If you’re ready to invest in quality and see results fast, talk to our team about which option is best for you.
Flex Support is a community workforce — a group of experienced customer service professionals, providing Tier 1 support or moderation on behalf of multiple organizations with a bandwidth of 24/7 coverage. You pay a one-time setup fee and a low monthly fee that is based on the amount of coverage you need.
100%! You can book the hours as they work best for you, there's no need to have them be in continuous blocks of hours.
An agent is a customer support or customer service representative who solves customer inquiries through multiple support channels, like live chat support, email support, and social. They can handle both inbound and outbound interactions. They are customer-oriented people who are ready to give the best customer experience they can.
All Flex Support associates have at least one year of customer service experience and excellent CX skills. Additionally, all Flex Support associates are all full-time employees of PartnerHero with benefits, which makes all the difference in the level of engagement you receive from your team.