CX Glossary
Customer service is the act of providing support with processes that assist customers in discovering, using, and resolving problems with a product or service.
A successful customer service team is important for attracting new business or potential customers, boosting and reducing retention, and upselling existing customers.
At PartnerHero, we provide Customer Service through channels such as chat, email, and phone. We ensure quality in all aspects, and our associates are continuously learning updated techniques to provide the best interactions.
