CX Glossary
Customer Health Index (CHI) provides an overview of the health of an account, business, or organization. It’s used to identify the status of customers. Health levels can be classified into:
At PartnerHero, we regularly check our partners' health indexes and determine any grey areas to take care of. It’s one of our priorities to make sure that they feel comfortable and supported in every aspect in order to keep a long-term relationship.
