CX Glossary
Content Moderation is the process of keeping your community safe through monitoring of content submitted by users and ensuring they comply with your set guidelines and rules.
It basically means determining if a user-generated post is appropriate or if it must be removed to ensure the safety of other users. This decision can be made by a real person or with the help of AI.
At PartnerHero, whether it's online risk abatement like Content Moderation and Identity Verification or Trust & Safety issues, our teams are equipped to jump in and help in more than 12 languages and timezones.
