Capacity

Capacity is the maximum level of production that a company can maintain to provide a service (customer service, sales, troubleshooting). Capacity planning requires management to accept the limitations in the production process and the difficulty of the problem that the customer may have.

PartnerHero evaluates the product or services provided by the partner and calculates the level of production capacity on a daily basis and during seasonal spikes for 100% productivity without maximizing the effort of its associates and meeting the established goals.