CX Glossary
Business Process Outsourcing (BPO) is a type of outsourcing where a third-party service provider is contracted to take on specific responsibilities of a business, such as customer service, content moderation, quality assurance (QA), business analytics, training, or back-office functions.
Thinking about outsourcing your customer service team without giving up high-quality support but not sure where to begin? No worries, we’ve created a guide to help you. You can read it here.
