CX Glossary
The back office support of a company consists of administrative, non-client-facing roles, such as human resources, finance & accounting, legal, payroll, and IT. Although they don’t have direct interaction with customers, their work can still impact the overall customer experience.
Some of the administrative services we offer our clients include data entry and analysis, content creation and moderation, fraud prevention, application verification, claims processing, mediation, digital transcription, and enterprise data management.
