CX Glossary
Average Handle Time (AHT) is the average duration of the entire customer interaction (phone, chat, or email support), from the time the customer initiates the interaction until the issue is fully resolved. Every industry has its own standards for this metric, but usually, for customer service, the AHT is usually around 3 minutes.
At PartnerHero, we believe in effortless interaction with our clients, including the time they spend trying to reach us. To minimize efforts, we are 100% committed to a resolution in less time.
