Cover your bases: How to build a useful knowledge base

Are you thinking about creating your first knowledge base, but not sure where to start, what to include, or how to make sure it’s worth the effort? We’ve got you covered!

About the ebook

A well-executed knowledge base, whether internal or external, can be an amazingly useful and powerful tool for both your customers and your team members. However, if you’ve never had one for your business, navigating the world of building one can be intimidating. Do you even need a knowledge base (spoiler alert: yes!)? What are the benefits? How do you get started? What do you include?These (and more) are all questions we’re going to walk through with you.Download our free ebook to learn about the essence and benefits of knowledge bases and get tips that guarantee your first knowledge base will be a success.

What you'll learn:

  • The different types of knowledge bases, and what they typically consist of
  • The main benefits of having a well-executed knowledge base
  • How to get started with brainstorming, writing, and setting up your knowledge base
  • How to maintain and measure the success of your knowledge base
  • ...and more.

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