AI & Automation Articles

AI and Automation

Top AI security & compliance questions—answered

Apr 25, 2025

Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.

AI and Automation

How AI and empathy work together to strengthen customer relationships

Apr 16, 2025

Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.

AI and Automation

Augmented AI glossary: cutting through the buzzwords

Apr 15, 2025

This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.

AI and Automation

What “transparency in AI” actually means for CX leaders

Apr 4, 2025

What does “transparency in AI” actually mean—and why should CX leaders care?

AI and Automation

Why CX leaders don’t trust AI (and why they should)

Apr 1, 2025

Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.

AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

Mar 31, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses. 

AI and Automation

Top AI security & compliance questions—answered

Apr 25, 2025

Let's talk about the most common questions around AI security and compliance in customer support—plus how to stay protected.

AI and Automation

How AI and empathy work together to strengthen customer relationships

Apr 16, 2025

Let’s talk about how AI-augmented support blends AI and empathy to lighten workloads, increase loyalty, and scale services without sacrificing the human touch.

AI and Automation

Augmented AI glossary: cutting through the buzzwords

Apr 15, 2025

This AI glossary breaks down the most misunderstood terms in AI-powered CX—no jargon, just clarity.

AI and Automation

What “transparency in AI” actually means for CX leaders

Apr 4, 2025

What does “transparency in AI” actually mean—and why should CX leaders care?

AI and Automation

Why CX leaders don’t trust AI (and why they should)

Apr 1, 2025

Discover how to overcome AI hesitations and harness augmented AI for authentic, empathetic customer experiences.

AI and Automation

Mastering knowledge base management (and a game-themed walkthrough with Crescendo and PartnerHero)

Mar 31, 2025

In the world of generative AI, knowledge base management isn't just a backend task—it's the basis for ensuring your AI assistant delivers accurate, up-to-date, and actually helpful responses. 

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