PartnerHero Culture Articles

PartnerHero Culture

The rainbow is fantastic and other lessons from John Sharp

Oct 15, 2024

“As a kid I remember thinking life was like a novel or video game. Questing toward some great treasure. The whole goal is to find some loot or reach a pinnacle. Through the last year I’ve discovered the loot is the journey. There’s no pot of gold at the end of the rainbow, the rainbow itself is fantastic.” -John Sharp

PartnerHero Culture

Statement on the overturning of Roe vs. Wade

Oct 15, 2024

As expected, the United States Supreme Court overturned Roe vs. Wade. I am outraged, appalled, and saddened, but even more so, I am motivated.

PartnerHero Culture

Securing your life … the easy way

Oct 15, 2024

Here’s a little secret when it comes to cybersecurity. (Don’t tell anyone I told you - I’m trying my best to be a good security manager.) The secret is this: It’s impossible to completely secure anything.

PartnerHero Culture

Steve C12: operations genius and proud dad

Oct 15, 2024

Steve Chrabaszewski, or Steve "C12" as we call him at PartnerHero, has had a long career in the outsourcing industry. Over the years he's become a whiz at headcount models and volume forecasting. But the thing that most shaped him both personally and professionally? Becoming a father at 24.

PartnerHero Culture

So, you want to quit your job?

Oct 15, 2024

Chase your dreams, if you fail, we’re here to help you stand up and try again. BUUULLSHIT. You know people have more important things to do than help you after a failure. You only believe that when it comes out of your parents’ mouth.

PartnerHero Culture

Shifting the spotlight at 5

Oct 15, 2024

I understand why and how I was anointed “the face” of PartnerHero; I founded the company 5 years ago today.

This is what it looked like.

PartnerHero Culture

PartnerHero invests in Jiffy, an early stage CX startup

May 23, 2024

The investment is being made through the first round of PartnerHero’s CX Innovators Fund

PartnerHero Culture

Partner Spotlight: Hillary Raigner from Good Eggs

May 23, 2024

For our first-ever partner spotlight we are talking to Hillary Raigner, CX and Operations Manager at Good Eggs. Good Eggs an online grocery delivery company based in the Bay Area that delivers absurdly fresh, local, sustainable foods to thousands of customers each week.


PartnerHero Culture

PartnerHero US Is ISO 27001 Certified

May 23, 2024

PartnerHero’s US operations have achieved independent ISO/IEC 27001:2013 certification, verifying our adherence to the highest level of international security standards.

PartnerHero Culture

PartnerHero acquires Summatti, an AI-powered platform

May 23, 2024

The acquisition accelerates PartnerHero’s plan to build an omnichannel CX operations platform

PartnerHero Culture

Our Mission and Values

May 23, 2024

In this interview with Shervin Talieh, PartnerHero CEO and founder, we dive into the company's mission statement and what makes PartnerHero stand out from other BPOs.

PartnerHero Culture

Our Security & Privacy Program

May 23, 2024

PartnerHero places the highest value on security and privacy within our company, and we recognize how critically important it is to the partners we work with.

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