PartnerHero Culture Articles

PartnerHero Culture

Guilt & grieving—gets easier, I promise

Oct 15, 2024

If you’ve owned a pet, you can understand the love and joy that is brought by their presence, but you also understand the pain that comes with saying goodbye. It’s a horrible chain of different reactions—disbelief, shock, sadness, emotional and physical pain, where it feels like someone opened your chest and removed your heart, your whole body trembling, and my personal favorite—guilt.

PartnerHero Culture

Business longevity? Take after Madonna

Oct 15, 2024

Saying that I’m a huge Madonna fan isn’t an exaggeration! Both my tattoos are Madonna-related, and I’m planning on more.

PartnerHero Culture

Book Lover's Day recommendations

Oct 15, 2024

Today is Book Lovers Day, and we thought we’d celebrate PartnerHero style by asking our Heroes what were their favorite books in 2019 so far.

PartnerHero Culture

Black Lives Matter: engaging now and in the future

Oct 15, 2024

Black Lives Matter. This movement has given form to the call for recognition and accountability. It represents an opportunity to build a more equitable, inclusive society but will require us to show up and do the work. 

PartnerHero Culture

Beginner's guide to social learning

Oct 15, 2024

Social Learning might be a bit of an unknown concept for some, but for others familiar with Learning and Development strategies, it can be an extraordinary opportunity to improve performance.

PartnerHero Culture

All Hands — Brazilian edition 2019

Oct 15, 2024

The amazing growth of PartnerHero in Brazil and why the "All Hands" event builds a connection between customer support remote workers.

PartnerHero Culture

A love letter to the World Wide Web

Oct 15, 2024

1989 was a year marked by revolutionary sociopolitical and scientific changes. Let's focus on WWW.

PartnerHero Culture

2020 Culture Awards

Oct 15, 2024

Culture brings intention to what we do. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions, words, intentions. PartnerHero’s culture is what sets us apart, not only from other BPOs but from other companies.

PartnerHero Culture

How we are becoming an AI-powered CX company

Oct 10, 2024

In the rapidly evolving landscape of customer service and AI, the integration of technology is not just a trend—it's a transformation. At PartnerHero, we are excited to embrace that journey.

PartnerHero Culture

Working hard or hardly working (from home)

Oct 9, 2024

Working remotely has been a hot-button topic for the past few years. There are companies who have said no way and companies who hold that it’s the best way.

PartnerHero Culture

5 benefits I get out of being a mentor

Sep 10, 2024

Everyone knows the benefits of getting mentored, but what about being a mentor? Being a mentor is a great way to continue to grow your own professional career, as well as those you mentor.

PartnerHero Culture

You do not have a time-management problem

Aug 20, 2024

Almost every week, without fail, a PartnerHero associate will approach me and ask for some time to chat. Once we are on the call or meeting face-to-face, I ask them how can I help you?

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