PartnerHero Culture Articles

PartnerHero Culture

Meet: Amy Steer

Oct 15, 2024

Hi, my name is Amy, but people usually pronounce it “Eymi”, please don’t call me “Eymi”. I’m 33 years old and I’ve been at PH for almost five years. I’m currently working as a Sr. Program Manager for a partner called Udemy.

PartnerHero Culture

Meet Rod Mourant, PartnerHero's New Global Controller

Oct 15, 2024

We’re excited to introduce Rod Mourant, our globetrotting, outdoor loving new Global Controller. But what exactly does a Controller do? Read on to find out.

PartnerHero Culture

Leading through a divisive election

Oct 15, 2024

“I wanted to take a minute to reach out to each and every one of you. No matter who you vote for, I’m sure tomorrow will be a stressful day. We care about each and every one of you and we are in this together. Let’s be really kind to one another for the next few days and support our community no matter what someone believes and what the outcome of tomorrow’s election will be.”

PartnerHero Culture

I stand with the right to choose

Oct 15, 2024

I believe that all people deserve access to healthcare, including legal, safe abortions. But as a man, my place is not to tell women what they should or shouldn’t do when it comes to their reproductive rights. Instead, I should voice my support for choice, and for access. 

PartnerHero Culture

From NWA to MIT

Oct 15, 2024

This post is in response to a recent conversation I had with an associate at PartnerHero. He applied for a new internal role and didn’t make the first cut of applicants, but was really surprised given his high program metrics and QA scores (he did poorly in our latest English assessment).

PartnerHero Culture

From Jets to HR: welcome Tatiana Narvaez

Oct 15, 2024

Tatiana Narvaez did not take the straight path to HR management. Read on to learn about her start with commercial jets and the experiences that have shaped her approach to People Experience.

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 support to their store at affordable rates.

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Price and terms of the deal were not disclosed. The combined companies aim to disrupt an estiated half trillion dollar plus market opportunity.

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there are experiences shared by marginalized people all over the world.

George Floyd died (and lived) under circumstances that are all too familiar, as a victim of racial injustice. That he was murdered by the system that was designed to protect him is sadly not unique.

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles and articles whose headlines read “San Pedro Sula, world’s most violent city”, “the “murder capital” of the world”, “grim reality of life in Honduras”. I can’t deny the truth that lies behind this. We see it everyday, in our newspapers, in local TV shows, in social media; it’s a sad reality in our country. But what is it that makes others want to highlight only the negative aspects of such a place? Poverty, corruption, gangs and drug circulation is all written in our books, in our history.

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refried beans and a bit of cheese; just enough to say I actually tasted the traditional food of the country, the one everyone asked me every day If I had already tried. Apparently you can’t leave Honduras without having one.

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