Track customer service KPIs that go beyond vanity metrics. Let's talk about the data-driven metrics that align with retention, automation, and customer experience success.
These customer retention strategies improve your onboarding, support, and feedback loops so you can effectively build loyalty and gain referrals.
Customer service challenges can go beyond slow response times. Understanding these eight common customer service challenges can help your team prepare.
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A practical guide for leaders who want the benefits of outsourcing without sacrificing quality, control, or brand voice.
Learn how to use AI in customer service without losing your brand voice. These 5 practical examples show how AI + human teams deliver better outcomes.
Outsourcing SaaS development isn’t just about saving money—it’s about scaling smarter. Learn how AI-powered outsourcing partners can help you build faster, better, and with less stress.
It is a ton of work to rip out an existing BPO partner and replace it with another, but it's often the right move. Read our guide on the five best ways to structure the move.
That first interaction with a barista can set the tone for the rest of your day. Walking into my local coffee shop and realizing my usual barista, the one who knows all my quirks isn’t on shift is definitely a nightmare.
Discover how customer support triage brings order to the chaos—so your team can respond faster and smarter while focusing on what really matters.
While experiences of this global pandemic vary between (and even within) industries, we can all find grounding in the number of powerful lessons we are being exposed to.
Being a customer is a pretty universal experience. So if we all do it, why are we so often disappointed by the customer experience we receive?
Any kind of company can use the principles of observation and shared responsibility to create the kind of customer experience that other businesses envy and that will keep your clients coming back for more.
