Companies today are ever-evolving, and nothing stays the same for long. Change happens all around us, from technology to how you handle privacy, learning and development updates to improving your customer experience.
To optimize your conversions, track these four key SaaS customer service metrics. Here’s why these metrics matter, how to calculate them, and how to improve them.
By thoughtfully implementing escalation management practices, you can make sure customer issues come to the associates that are best equipped to handle them.
In this guide, we’ll share what customer service outsourcing is, when it’s appropriate to consider outsourcing your customer service, and provide several tips for making your outsourcing experience a success for both your customers and your business.
Offering 24/7 customer service ensures your customers will get the help they need when they need it, resulting in higher customer satisfaction and a more loyal customer base.
To stay competitive, businesses must prioritize exceptional customer service at every angle through positive interactions, addressing customer needs quickly and effectively, self-help resources, and constantly working to exceed customer expectations.
Onshore outsourcing involves contracting third party workers that are located in your country. Consider these points to make sure it’s right for your business.
Remote work is more popular than ever but is also new to many. This article shares tips for healthy remote work habits.
In this post, we’ll explore how to effectively manage customer service on social media and how you can use these platforms to enhance your brand's reputation, create a community, and foster customer loyalty.
Most companies undertake outsourcing as a means of achieving a specific business objective — including cost reduction, faster scaling, access to non-core expertise, and more. They select an outsourcing vendor who promises to fulfill these objectives and then negotiate a contract.
I hear this all the time, from startups, emerging companies, and even F500 businesses: we don’t need to talk to our customers, they are happy with chat, email, or any one of our self-service options.
The COVID-19 outbreak and the economic instability it triggered has touched every sector of the tech industry.
