While experiences of this global pandemic vary between (and even within) industries, we can all find grounding in the number of powerful lessons we are being exposed to.
Being a customer is a pretty universal experience. So if we all do it, why are we so often disappointed by the customer experience we receive?
Any kind of company can use the principles of observation and shared responsibility to create the kind of customer experience that other businesses envy and that will keep your clients coming back for more.
I had the opportunity to lead a quality assurance program for a chat project back in 2013. One of the biggest challenges was motivating employees to take ownership of their development.
These seven customer service strategies encourage warm, helpful interactions as well as a culture of continuous improvement. Let’s take a look.
Conducting your study while using the incorrect sample size comes with the risk of obtaining biased results, and therefore drawing incorrect conclusions. Here's a guide for you.
In this post, we’ll explore how to effectively manage customer service on social media and how you can use these platforms to enhance your brand's reputation, create a community, and foster customer loyalty.
SaaS customer support best practices can make it easy for customers to find help and resolve their concerns, making them more likely to stay with your business.
Most companies undertake outsourcing as a means of achieving a specific business objective — including cost reduction, faster scaling, access to non-core expertise, and more. They select an outsourcing vendor who promises to fulfill these objectives and then negotiate a contract.
I hear this all the time, from startups, emerging companies, and even F500 businesses: we don’t need to talk to our customers, they are happy with chat, email, or any one of our self-service options.
The COVID-19 outbreak and the economic instability it triggered has touched every sector of the tech industry.
Nearshore outsourcing can help your team with tasks they don’t have bandwidth to complete. It’s a cost-effective way to hire professionals in similar time zones.
